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Exchange 2003 & Outlook - Bookmark not valid

Posted on 2004-08-02
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Last Modified: 2009-06-08
Hi

I’ve recently introduced a 2003 Exchange server into our network.  It is currently coexisting alongside a 5.5 Exchange server – all seems fine accept one issue.  The users who have been transferred from the old 5.5 server to the new 2003 server can’t see the Global Address Book.  When they try to access it the error message ‘the bookmark is not valid’ appears.  

Any ideas?  Thanks in advance.  

Andy.
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Question by:ukdavies
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Author Comment

by:ukdavies
ID: 11706539
Thanks for the comments, however the solution I found is not really that satisfying, but here’s what I did.

I renamed the user profile on the affected machine, logged back on and the problem was resolved.

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Microtech earned 1500 total points
ID: 11706568
well that was simple... always best to start simple...

glad your problem is solved
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Expert Comment

by:dubai_beachbum
ID: 12225116
I had the same problem and found the answer to be so simple that it made me sick. During the installation of exchange 2003 I had promoted my Domain Controller that I did my Connection Agreements on to be a Global Catalog server. I found after the installation of Exchange 2003 that when I moved a mailbox onto the 2003 box that I could open my outlook the first time and browse through the GAL just fine, but once I closed it and reopened I could not. I kept getting a bookmark error. I deleted my profile and when I tried to recreate it I got the same bookmark error when I tried to do the "Check Name" when setting up a new profile. Turns out that all I needed to do was reboot the Domain Controller that I had promoted to the Global Catalog server earlier. Once I rebooted it everything ran as advertised...
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Expert Comment

by:gcu65555
ID: 22255165
I am getting a "The name could not be resolved. The bookmark is not valid." error when trying to add a users mailbox to exchange 2003.  

I have been searching the web for hours with no solution. Checked my DNS AD and GC but nothing strange. Could someone please point me in the right direction.

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