Outlook - slow receipt of email

Posted on 2004-08-02
Last Modified: 2011-08-18
I've got one user who says she's not receiving emails when they're sent. She seems to get them in clumps, sometimes hours after they were sent. I've gone through the local Outlook settings and don't see anything unusual, her settings for send/receive look the same as everyone else's.

Anyone got a suggestion what I can look at? Is this a setting on the server?
Question by:hullc65203
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
  • +3
LVL 49

Expert Comment

ID: 11696333
What version of outlook does she has ?

Is she receive email using POP3 or IMAP or Exchange ?

Try doing the following in order to see if that would help

a)Open outlook .Go to help menu and click "Detect and repair".

b) Repair PST :

c)Also take a backup of all emails and go to control panel ---> mail --> delete the profile and recreate one again.

d) Recreate the email account (removing it completely and creating one again) to see how that goes

Post back

LVL 13

Expert Comment

ID: 11697350
I have experienced the same thing - my organization uses Exchange Server with Outlook XP on the client.  I have my mail set to auto_receive every 2 minutes, but some days I get the emails in clumps of 5 or 10 (with hour or more gaps between receipt).  

I have never found any rhyme or reason for this.  Sometimes, physically clicking "Send/Receive" fixes it.  In speaking to our Hardware/Server techs, they have suggested that it is likely just a bit of a delay between the Exchange Server and my PC caused by Network traffic and load on Exchange.  There's not much to do unfortunately.

- Dan

Expert Comment

ID: 11701173
Blah. Defeatists.
Use Ctrl-Alt-S to open Send and Receive Groups.
Tick "Schedule an automatic send/recieve every 5 minutes" - or more often if you like.
Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

LVL 13

Expert Comment

ID: 11703090
rosesolutions - believe me - that doesnt help.  I have already described my own issue with it and said: "I have my mail set to auto_receive every 2 minutes" (hence i use automatic send/receive).  You ought to read other people's posts carefully before you post negative comments about others.

Author Comment

ID: 11706888
She's using Outlook 2000. Set to immediate send/receive.

Expert Comment

ID: 11711437
Sorry if you thought I was being rude, flow - I realised you were trying the setting. Wasn't sure if hullc had tried it. I know that this setting is suppoed to resolve the issue, but have heard before of people who said it worked, and then when they introduced a particular new router to their environment, it stopped working. I don't know any more details that would allow figuring out which one, or what to do about it, though.


I assume you are using Outlook in corporate mode.
I suspect you are using a PST file as the receipt location. The default behaviour in this configuration is as you describe. You only automatically see new incoming stuff when you are directly connected to the exchange store - hence the existence of the automatic send/receive. Can you swap to a direct connection and see how that goes?

Author Comment

ID: 11711789
We're running in a corporate environment, with direct authentication. I did some poking around today and here's what I found:

With the user logged in to the Exchange server, I sent her an email from my machine. After several minutes it still had not been delivered to her. After doing this several times I noticed a pattern: the new email only pops up in the inbox if I moved the focus from whichever email it was on to another email.

I deleted and recreated the user profile. It still will only show the new email if I move the focus.

Author Comment

ID: 11854988
Just to check, I created a profile for the user on a clean machine. Her email is delivered instantly.

I don't know the exact cause, but I re-installed Windows and it's working now.


Expert Comment

ID: 12079302
Sorry to drag this demon up from the dead, but I'm currently having the same problem on my system....besides reinstalling the O/ there any cure?  Thanks...


Accepted Solution

rosesolutions1 earned 250 total points
ID: 12079697
Since hullc solved with a reinstall, you could try

outlook /cleanprofile

(either run from command line, or just add the tag in their shortcut)
That removes invalid profile keys and recreates default registry keys where applicable.

If that doesn't fix it, try launching with /safe and see if it makes a difference.
(for info on commandline params for ol, see

Expert Comment

ID: 14608704
Also, make sure that the built in firewall in Windows XP is turned off.  The "new mail" notification is a "push" operation from the Exchange server, so if you're staying in the same view in Outlook and you want those updates, you need to make sure your PC is allowing them through.  If it only updates when you change focus in Outlook (click on a new email or folder), that starts a "pull" operation and you can now see the new emails.

Make sense?

Featured Post

Create Professional Looking Email Signatures

Create "Professional HTML Email Signatures" with ease.
7 Day Money Back Guarantee if not 100% Satisfied.
Affordable - Try it out for 7 Days Totally Risk Free.
Installers provided for over 45 Email clients.
Both Windows & MAC Supported.
Highly Recommended!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question