Solved

Outlook03 - problem opening specific file name .pdf

Posted on 2004-08-02
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Last Modified: 2012-05-05
Our Canon Copier (iR1610) is set to receive faxes and deliver them
via ms exchange to specified email address. Until
recently this was working fine....now I cannot open or
save any attachment named "INCOMING FAX.pdf" in Outlook.
I can open other .pdf attachments and any other Word/
Excel attachments in Outlook.

Here is how i believe it started:
Opened attachment, then clicked on reply and sent message
while attachment was still open. Came up with the
following !Warning.

"An attachment to this message may be currently open in
another program. If you continue, you may lose any
changes you have made to the attachment using the other
program. Do you want to continue?"



Normally say Yes...although on last occasion I said NO
and ever since then..whenever I try to open INCOMING FAX
it comes up with the following !Warning:

"Can't create file: INCOMING FAX.pdf. Right-click the
folder you want to create the file in, and then click
Properties on the shortcut menu to check your permissions
for the folder.

I can open these attachments if i open my outlook file on
another machine.

I have reinstalled Acrobat. Ran a Detect and Repair on
Outlook. Stopped our Virus Program. Rolled back Computer
to previous settings (prior to problem starting). Have
all patches up to date.

short of resintalling Outlook....or throwing this
computer at the wall..Does anybody have any suggestions?

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Comment
Question by:ascairns
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7 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 11700459
Try doing this
http://www.winxpcentral.com/troubleshooting/reclaim-attachments.php

and include the file types that you are not able to open

SR
0
 

Author Comment

by:ascairns
ID: 11700516
I can open other .pdf attachments.....its just ones that are named "Incoming Fax.pdf" that I am unable to open.
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 11700559
Can you save that attachment and then open ?
If that doesnot work , save it and rename it as "test.pdf" and then try to open

So you are saying only attachments coming through that copier received as fax are not able to be opened ?

0
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Author Comment

by:ascairns
ID: 11700586
I cannot save or open Incoming Fax.pdf from Outlook on My machine, (all other .pdf's work)
however I can open the (incoming fax.pdf) attachments if i open my outlook profile on Another machine in the office. If i save the file as another name (eg test.pdf) and email it to myself again I can open the test.pdf on my machine.

It seems to be specific to my machine not being able to open or save an attachment called Incoming Fax.pdf. This only seems to have been happening since the warning message (mentioned in my first post)

"An attachment to this message may be currently open in
another program. If you continue, you may lose any
changes you have made to the attachment using the other
program. Do you want to continue?"

Thank you for your time :)
0
 

Author Comment

by:ascairns
ID: 11700590
I cannot save or open Incoming Fax.pdf from Outlook on My machine, (all other .pdf's work)
however I can open the (incoming fax.pdf) attachments if i open my outlook profile on Another machine in the office. If i save the file (on the other machine) as another name (eg test.pdf) and email it to myself again I can open the test.pdf on my machine.

It seems to be specific to my machine not being able to open or save an attachment called Incoming Fax.pdf. This only seems to have been happening since the warning message (mentioned in my first post)

"An attachment to this message may be currently open in
another program. If you continue, you may lose any
changes you have made to the attachment using the other
program. Do you want to continue?"

Thank you for your time :)
0
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 250 total points
ID: 11711735
ascairns,
> if i open my outlook profile on Another machine in the office

Have you tried to recreate your profile in your machine and then check what happens

SR
0
 

Author Comment

by:ascairns
ID: 11711943
Thanks SR - a version of this answer did work and the answer would have had the same result so will accept this thanks.  It appears the Temp folders were corrupt in some way,  browsing to them in Explorer crashed the machine, and so rather than recreate the whole profile we went to IE Tools Options Temp Files - Move Folder and that fixed it.  Machine auto logged off and when we logged back in the temp folder had moved and all was OK.   Also BTW during this we researched trying to backup Mail account settings in Outlook and didt want to trust the Save My settings wizard so for $29 bought the utility at http://www.backsettings.com/outlook-backup.html  which seemed very good.  Thanks for the advice
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