OWA showing borders but not messages!  Works fine for remote Mac clients though!!!???  Also where are my subfolders?

Posted on 2004-08-03
Medium Priority
Last Modified: 2008-01-09
MS 2K Standard, MS Ex2K, SP3 + roll ups, Netshield 7.0 & Grpshld.  1.5GB memory...2MB ADSL...

Had issues after upgrading TVD, but applied fixes, new engine and store.exe no longer running at 100% - Good!.

Issue #1
When PC users try to use OWA, they log in as normal entering username and password BUT the OWA frames appear in the web browser (usually IE6.0 + updates) but no messages.  If you click on the Inbox or Sent Items etc no messgaes appear???  BUT Mac users are bloody-well fine!  Eh? Eh? Eh?...

Issue #2
Another of my servers OWA is fine BUT the subfolders (from root Mailbox) do not show up and the natives are getting restless...Same server spec as above

Issue #3
Sorta related to TVD upgrade (version 4.5.1b died), when viruses come in they occassionally know out my Information Store, it just needs re-starting in Services but it's a pain...(sometimes you have to stop the Grpshld, start the IS, then re-start Grpshld...).

Thanks dudes...
(Am I allowed to put 3 quesions in one???)
Question by:ljkal
  • 2
  • 2

Accepted Solution

anyware-mz earned 375 total points
ID: 11703100
Issue #1: Try disabling your proxy
Issue #2: No idea
Issue #3: Apply SP1 for your new GroupShied (I'm assuming your're using GS6.0). You also have to execlude some paths:

virusscan 7.1
- subfolders of groupshield
  - detected items.bin
  - productlog.bin
- ..\Program Files\McAfee\GroupShield Exchange\i386\qtinewrk
- ..\Program Files\McAfee\GroupShield Exchange\i386\qtinext
- ..\Program Files\McAfee\GroupShield Exchange\i386\Quarantine
- ..\Program Files\McAfee\GroupShield Exchange\Log

- ..\exchsrvr\mdbdata
- ..\exchsrvr\mtadata
- ..\exchsrvr\mailroot
- ..\exchsrvr\srsdata
- ..\exchsrvr\ServerName.log\*.log
- M:\

Author Comment

ID: 11703344
Sorry for being a spaz, but I've looked for the exclusion settings in VScan & GS but can't find the bloody thing - only 'Internet Options'!!???

Not running Proxy (unless a collegue has done otherwise...)

LVL 104

Expert Comment

ID: 11703750
There is nothing to exclude in Group Shield.
In VirusScan, start the console. Then click on "On Access Scan" and choose Properties.
Click on the "All Process" button on the left, then the "Detection" tab.
Exclusions is at the bottom.

If you are using ePolicy Orchestrator make sure that you have allow the local servers to overwrite the global exclusion policy otherwise these settings will be removed on the next refresh.

For the other settings, make sure the authentication settings on the /exchange /exadmin and /exchweb virtual directories haven't changed.
They should be basic and integrated only, with /exchweb also having anon.


Expert Comment

ID: 11705865
I agree with Sembee.

Author Comment

ID: 11714496
Seems to have done the trick - just gotta test it out on one more server.
Thanks guys.

Will re-post about sub-folders.


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