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Add Remove Programs Greyed Out and computer keeps rebooting

Posted on 2004-08-03
Medium Priority
Last Modified: 2010-04-13
OK here is the problem, I ran spyware, spybot, adware, programs on a bunch of different computers. Three of them now reboot automatically after about an hr. These people never had that problem.. Also, one of the reason why I ran those programs was due to the ADD/REMOVE programs being greyed out on one of the computers.. Also, can't get  the explorer bar to come up.. ANy ideas?
Question by:PaigePeople
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LVL 65

Expert Comment

ID: 11705288
Hello PaigePeople =)

Have u checked for Online Virus scans....

1. http://us.mcafee.com/root/mfs/default.asp?cid=9059 
2. http://security.symantec.com/
3. http://housecall.trendmicro.com/ 
4. http://www.pandasoftware.com/activescan/com/activescan_principal.htm
5. http://www.pcpitstop.com/antivirus/default.asp
Stinger >> http://vil.nai.com/vil/stinger


Author Comment

ID: 11705784
I am running those as we speak. Also here is a copy of the HiJack this log...  Maybe that will have some answers in it...

Logfile of HijackThis v1.98.0
Scan saved at 11:02:22 AM, on 8/3/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\RealVNC\VNC4\winvnc4.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\jic\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - c:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [IgfxTray] C:\WINNT\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINNT\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [CreateCD50] "C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Client Access Service] "C:\Program Files\IBM\Client Access\CwbSvStr.Exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/2,0,0,4382/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = pecd01.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = pecd01.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = pecd01.com
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll

LVL 65

Expert Comment

ID: 11705840
Paige..... I cannot see anything suspisious in the LOG gile :-?
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Author Comment

ID: 11705918
ok, and so far no viruses.... I have used 3 of the online scanners and it has found nothing and I also ran the stinger program...    Also when i right click start menu and click explore   the left hand side  where you normally see folders is just grey.. No folders show up... What could this be? very interesting

Author Comment

ID: 11706337
ok only one more virus checker going and the rest found absolutely no threats... Any other ideas??? maybe Microsoft Manaagement Console?? MMC? Don't know too much about that, but thats only thing i can think of??? Any ideas??
LVL 65

Expert Comment

ID: 11706377
just a thought from an old question,,,, cannot manage to rememeber exactly what really solved that problem =|

what abt Reinstalling Internet Explorer ??

Author Comment

ID: 11706453
how would i go about doing that? Also, it's really not Internet Explorer,  its the Explore option after right clicking the Start button... No folders are showing up, it is gray where the folders normally show up... Do you know much about the MMC?? Isn't there a way to check to see what options have been disabled for that particular user?? Maybe some hacked into their system and disabled a few options there... I know absolutely nothing about the MMC...

Author Comment

ID: 11706526
actually I just ran mmc and i see no options... (clicked on start/run  mmc hit enter) That might be greyed out to?? I dont know.. Just see console folder and nothing within that...  So I don't even think i can fix it that way.. Maybe i need to run mmc on the actual server??

Author Comment

ID: 11706550
Also, when  i go to control panel,  add/remove programs... I double click add/remove programs and it wont even load up... not looking so good..
LVL 65

Expert Comment

ID: 11706587
have a look here, is it not the problem u are facing :-?

Author Comment

ID: 11706664
Yes that is the problem.. Well somewhat.. I tried that little fix.. Now if i open IE and click on VIEW/Explorer BAR/ Folders  the folders show up in IE on the left hand side.. however, when i just right click the start button and choose explore the Folder still do not show up and it remains grey over on the left hand side...

Author Comment

ID: 11706809
It's basically the same problem as this   but i am using win 2000 already... I should not have to format a computer to fix this problem though... I tried running sfc    and also  tried reseting the folder options...   so no of those solutions really worked... I will try to edit the registry and see if that one works... But i doubt it will
LVL 65

Accepted Solution

SheharyaarSaahil earned 2000 total points
ID: 11706825
hmmmmmm actually Windows Explorer is integrated with IE..... so when we want to Fix Windows Explorer, we usually fix IE.... and the Add Remove programs problem which u are telling me, can be also related to IE, check here >> http://support.microsoft.com/default.aspx?scid=kb;EN-US;265829

If u want u can give a try to this small utility, to only make sure that IE is OK !!!

Author Comment

ID: 11707299
OK, it works now.. Both Add/remove programs is loading and foldeers are showing up... I ran that fix and it did not work.. So Basically I put the windows 2000 disc in the cd-rom   selected add/remove windows componenets... Unchecked the internet explorer.. I believe it removed it.. Then I reinstalled it the same way i removed it.. After that finished I ran the Service Pack 4 update and all seems to work now!!! Yay... OK I am going to accept your last answer.. That microsfot link helped out a good deal.. OK thanks again... I think i have a few more computers to work on with similiar problems.. I don't know whats going on with the automatic reboots though.. I have to see it myself to believe it.. The users have complained of their computers logging off after about an hr.. We shall see... Ok thanks again!!!
LVL 65

Expert Comment

ID: 11707367

i suspected it as an IE problem,,,, as i told u,,, saw this problem very long ago..... haven't even remember where is that question now,,, but was just in mind something abt repairing Internet Explorer...... so thought why not try it :)

gald u got it fixed and now let's move onto Restarting problem ^_^

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