dav90
asked on
Outlook Express 6 receive failure Error 800C013E
Outlook Express 6 suddenly stopped being able to receive email from two different POP3 servers. It can still send thru either account.
I can still read the email from both accounts using their web interface.
At the same time that Outlook Express "receive" stopped working, the order of the subfolders in the Local Folders folder was re-arranged.
The error message is:
An unknown error has occurred. Account: 'ix.netcom.com', Server: 'popd.ix.netcom.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C013E
An unknown error has occurred. Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C013E
I can still read the email from both accounts using their web interface.
At the same time that Outlook Express "receive" stopped working, the order of the subfolders in the Local Folders folder was re-arranged.
The error message is:
An unknown error has occurred. Account: 'ix.netcom.com', Server: 'popd.ix.netcom.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C013E
An unknown error has occurred. Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C013E
ASKER
Hi SR,
Yes I tried both. ISP said problem is with OE6
David
Yes I tried both. ISP said problem is with OE6
David
David,
I would have to search on that error a little more as i donot find as fast as I used to find..
in office too so will take time before i can get back to you. meanwhile , other experts here might help you solve the issue
SR
I would have to search on that error a little more as i donot find as fast as I used to find..
in office too so will take time before i can get back to you. meanwhile , other experts here might help you solve the issue
SR
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
It still can not receive emails and gives the same errors.
A new Pop3uidl.dbx file was created by running OE6.
Pop3uidl.old = 423kb
Pop3uidl.dbx = 10kb
A new Pop3uidl.dbx file was created by running OE6.
Pop3uidl.old = 423kb
Pop3uidl.dbx = 10kb
ASKER
Hi sunray,
I followed the link you provided which led to another link to:
http://www.fjsmjs.com/OE/directdb.htm
I moved all .dbx files to another folder (I think the problem was FOLDER.dbx)
When I ran OE, it created empty versions of all the files it needed and sucessfully read all emails from both accounts.
I manually added my subfolders and rules.
I copied the saved .dbx email files over the empty ones.
Everything seems to work now.
Thank you for your help.
Best Regards,
David
I followed the link you provided which led to another link to:
http://www.fjsmjs.com/OE/directdb.htm
I moved all .dbx files to another folder (I think the problem was FOLDER.dbx)
When I ran OE, it created empty versions of all the files it needed and sucessfully read all emails from both accounts.
I manually added my subfolders and rules.
I copied the saved .dbx email files over the empty ones.
Everything seems to work now.
Thank you for your help.
Best Regards,
David
That is great
SR
SR
Have you tried to recreate the email accounts to see if that would solve the issue ?
Have you contacted the ISP to make sure you are giving the correct incoming mail server ?
SR..