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Outlook Express 6 receive failure Error 800C013E

Posted on 2004-08-03
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Last Modified: 2008-01-09
Outlook Express 6 suddenly stopped being able to receive email from two different POP3 servers. It can still send thru either account.
I can still read the email from both accounts using their web interface.

At the same time that Outlook Express "receive" stopped working, the order of the subfolders in the Local Folders folder was re-arranged.

The error message is:

An unknown error has occurred. Account: 'ix.netcom.com', Server: 'popd.ix.netcom.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C013E

An unknown error has occurred. Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C013E
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Question by:dav90
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Expert Comment

by:sunray_2003
ID: 11707330
Hi dav90,

Have you tried to recreate the email accounts to see if that would solve the issue ?

Have you contacted the ISP to make sure you are giving the correct incoming mail server ?


SR..
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Author Comment

by:dav90
ID: 11707465
Hi SR,

Yes I tried both. ISP said problem is with OE6

David
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LVL 49

Expert Comment

by:sunray_2003
ID: 11707632
David,

I would have to search on that error a little more as i donot find as fast as I used to find..
in office too so  will take time before i can get back to you. meanwhile , other experts here might help you solve the issue

SR
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Accepted Solution

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sunray_2003 earned 250 total points
ID: 11708158
Try doing this

This error is indicative of a damaged Pop3uidl.dbx file (as reported by
Gerry Shannon). This file keeps track of messages left on the server.

· Quit Outlook Express.

· Click Start, point to Find, and then click Files or Folders.

· In the Named box, type Pop3uidl.dbx.

· In the Look In box, click your primary hard disk (usually drive C),
and then click Find Now.

· Right-click the Pop3uidl.dbx file, and then click Rename.

· Rename the file to Pop3uidl.old, and then click OK.

· Start Outlook Express.

Source: http://www.mcse.ms/archive170-2004-3-485097.html
0
 

Author Comment

by:dav90
ID: 11709813
It still can not receive emails and gives the same errors.
A new Pop3uidl.dbx file was created by running OE6.
Pop3uidl.old = 423kb
Pop3uidl.dbx = 10kb
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Author Comment

by:dav90
ID: 11711241
Hi sunray,

I followed the link you provided which led to another link to:

http://www.fjsmjs.com/OE/directdb.htm

I moved all .dbx files to another folder (I think the problem was FOLDER.dbx)

When I ran OE, it created empty versions of all the files it needed and sucessfully read all emails from both accounts.

I manually added my subfolders and rules.

I copied the saved .dbx email files over the empty ones.

Everything seems to work now.

Thank you for your help.

Best Regards,

David
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Expert Comment

by:sunray_2003
ID: 11711363
That is great

SR
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