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Outlook Express 6 receive failure Error 800C013E

Outlook Express 6 suddenly stopped being able to receive email from two different POP3 servers. It can still send thru either account.
I can still read the email from both accounts using their web interface.

At the same time that Outlook Express "receive" stopped working, the order of the subfolders in the Local Folders folder was re-arranged.

The error message is:

An unknown error has occurred. Account: 'ix.netcom.com', Server: 'popd.ix.netcom.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C013E

An unknown error has occurred. Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C013E
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dav90
Asked:
dav90
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1 Solution
 
sunray_2003Commented:
Hi dav90,

Have you tried to recreate the email accounts to see if that would solve the issue ?

Have you contacted the ISP to make sure you are giving the correct incoming mail server ?


SR..
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dav90Author Commented:
Hi SR,

Yes I tried both. ISP said problem is with OE6

David
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sunray_2003Commented:
David,

I would have to search on that error a little more as i donot find as fast as I used to find..
in office too so  will take time before i can get back to you. meanwhile , other experts here might help you solve the issue

SR
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sunray_2003Commented:
Try doing this

This error is indicative of a damaged Pop3uidl.dbx file (as reported by
Gerry Shannon). This file keeps track of messages left on the server.

· Quit Outlook Express.

· Click Start, point to Find, and then click Files or Folders.

· In the Named box, type Pop3uidl.dbx.

· In the Look In box, click your primary hard disk (usually drive C),
and then click Find Now.

· Right-click the Pop3uidl.dbx file, and then click Rename.

· Rename the file to Pop3uidl.old, and then click OK.

· Start Outlook Express.

Source: http://www.mcse.ms/archive170-2004-3-485097.html
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dav90Author Commented:
It still can not receive emails and gives the same errors.
A new Pop3uidl.dbx file was created by running OE6.
Pop3uidl.old = 423kb
Pop3uidl.dbx = 10kb
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dav90Author Commented:
Hi sunray,

I followed the link you provided which led to another link to:

http://www.fjsmjs.com/OE/directdb.htm

I moved all .dbx files to another folder (I think the problem was FOLDER.dbx)

When I ran OE, it created empty versions of all the files it needed and sucessfully read all emails from both accounts.

I manually added my subfolders and rules.

I copied the saved .dbx email files over the empty ones.

Everything seems to work now.

Thank you for your help.

Best Regards,

David
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sunray_2003Commented:
That is great

SR
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