Solved

Unable to uninstall application

Posted on 2004-08-03
6
607 Views
Last Modified: 2011-04-14
I am trying to uninstall Spybot from my machine (but this question is not really specific to that product) and I am getting an error.

Here's the error:

File "c:\Program Files\Spybot - Search & Destroy\uninst000.dat" does not exist. Cannot uninstall.

Here's what I am doing:

From Add or Remove Programs (from the Control Panel) I click on Spybot - Search & Destroy 1.2. Then I click on Change/Remove.  That's when the error occurs.

Here's my questions:

Is there some other way to run uninstall?  To force an uninstall?

I could not find the uninst000.dat in my Recycle bin.  Is there some way to recover that file?
0
Comment
Question by:todd_pravata
  • 3
  • 2
6 Comments
 
LVL 4

Expert Comment

by:Colin_Dawson
ID: 11708666
does the directory exist?  if so what's in it?    if the folder is missing, then all you need to do is delete the registry key for the uninstaller.  The program has already been uninstalled, but the registry didn't get updated.
0
 
LVL 15

Accepted Solution

by:
adamdrayer earned 125 total points
ID: 11709059

Yeah, you probably deleted the files without uninstalling it through "add/remove programs", right?  if so, you'll have to remove it from the list manually

If you're sure that all traces of the program are gone.  and just want it out of your Add/Remove list, then navigate to here

HKEY_LOCAL_MACHINE\
  SOFTWARE\
    Microsoft\
      Windows\
        CurrentVersion\
          Uninstall

Delete the entries that correspond to SpyBot.
0
 

Author Comment

by:todd_pravata
ID: 11709483
I think you are both saying the same thing, but Adam gave more detail.

FYI - the directory still exists - I did not uninstall it previously (or if did, the uninstall only partially succeeded for some reason)
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 

Author Comment

by:todd_pravata
ID: 11710092
Spybot did not win any points with me today.

I deleted the registry entry per Adam's instructions - that removed the entry from the Add/Remove list.

When I tried to delete the Spybot directory from Program Files, I got an error about SDHelper.ddl cannot be deleted - Access denied.

After chasing many unpromising leads (like trying to change the ownership, clearing the Recycle Bin, etc.) I finally figured out that I had to boot in safe mode before I could delete this file.

Gonna be a long long time before I install that thing again.
0
 

Author Comment

by:todd_pravata
ID: 11710139
PS. Thanks to both of you for the help!!
0
 
LVL 4

Expert Comment

by:Colin_Dawson
ID: 11713299
I'm glas that you've managed to completely uninstall.  Let just hope that there's not been anything installed in any other locations on the machine.   (i.e. the system32 directory)
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question