Hard Disk Diagnostics Not Good
Posted on 2004-08-03
My boss just purchase a home-made/assembled computer. He paid US$1,800 for it. It runs Windows XP Pro.
Here is the problem:
Disk Defrag stops at 33% to 49% and then the computer freezes and request a boot disk to be inserted. Rebooting the comp from that point takes about 7 minutes to see the Windows XP message screen disappear.
Afraid that there was something wrong with the HDD, we ran Norton Disk Doctor.
Here is the message NDD gives us when it is finished scanning:
File record segment 23116 is unreadable
File record segment 23117 is unreadable
File record segment 23118 is unreadable
File record segment 23119 is unreadable
The computer has been very sluggish lately, and my boss is getting very irritated by this situation.
My questions are:
1. What does the message from NDD mean in simple english?
2. What is the prognosis? Is the HDD flawed?
3. Please suggest possible remedies?
4. Should we just uninstall Norton Utilities? I ask because I have heard it cause more problems than it solves.