Certain users experiencing slow terminal services sessions
Posted on 2004-08-04
We have a Windows 2000 Sp4 terminal server (P4 Xeon 2.6Ghz, 2.5Gb ram, 3 x 36Gb SCSI RAID 5, 1 x 1Gb NIC) with around 30 users connecting in. The terminal server is behind and Windows 2003 / ISA 2000 Server Sp2 with the same spec and is connected to the internet with a 1Mb Down 256Kb Up cable broadband connection.
The only thing running on the terminal server is the front end to a financial services package and microsoft office xp.
Some of our users but not all, frequently have problems with their sessions locking up. The session will freeze for a while or go extremely slow and then may let them work as normal or disconnect them. Even with only maybe five people connected to the terminal server the same problem exists.
Sometimes when their remote session locks up, so does their local pc but this is not always the case.
All remote offices have new P4 pc's running Windows Xp Pro sp1 and have a minimum broadband spec of 512Kb down 256Kb up.
I have spent a lot of time trying to find the answer to this problem but I am getting no where. I have double-checked that the remote office broadband routers are functioning properly which they are and that there are no problems with their broadband lines. The telco's assure me everything is ok.
I would be very happy if anyone can help me with this problem.