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Nothing happens after accepting invitation for remote assistance.

Posted on 2004-08-04
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Last Modified: 2008-02-26
My daughter's computer is running Windows XP Home.  I am running Windows XP Professional.  We are both running Windows Messenger 4.7.

Currently, we are both accessing the internet using the broadband connection of my home LAN.

She's getting ready to take the laptop to another state, and I wanted a method to help her with the smaller issues she might have with the computer.

When we did a test run of using Remote Assistance through Windows Messenger, nothing happened after I accepted her request/invitation.  

According to a site I found, there is supposed to be a dialog box.  I didn't get that.

I have tried opening port 3389 for both her computer and my computer (but not at the same time).  But it still hasn't helped.

What am I missing?  

When she is not connected to the LAN and is accessing the internet using dial-up (probably AOL), what issues might we have that we can overcome right now?

Thanks!
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Question by:vingold
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by:magus123
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blohrer earned 50 total points
ID: 11720942
#1 Check the following article for RDP assistance

http://support.microsoft.com/default.aspx?scid=kb;en-us;301529&Product=winxp

#2 Forget about using Remote Assistance over AOL.  I tried to do this to a friend, I believe AOL blocks connections to 3389
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