?
Solved

Outlook 2003 Signature Disappears

Posted on 2004-08-05
8
Medium Priority
?
7,559 Views
Last Modified: 2012-05-05
We are running Outlook 2003 in a Citrix environment.  We are having a strange problem with Outlook E-mail Signatures.  When a user creates a signature and selects it to be used in e-mails, it works fine.  The user will log out.  The next time they log in, the signature still exists but it is not selected to be used.  The user will then select the signature to be used and the next time they log in, the same thing happens.

I have no Idea what could be causing this.  Please help.
0
Comment
Question by:mkrsmis
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 11726498
Is signature just a text or image/picture ?

Does it happen to all users in that environment or just one user ?

Not quite familiar with citrix environment but is outlook connected to exchange server or standalone pop/imap account ?

SR
0
 

Author Comment

by:mkrsmis
ID: 11726559
It's just text but formatted text and it happens to random users.  We are connecting to an Exchange server.

Jose
0
 
LVL 10

Expert Comment

by:dis1931
ID: 11726574
I believe that signatures are not stored in the Exchange server and would store on the local computer locally somewhere in the profile.  Hence people needing to recreate signatures when they change computers.  I am assuming that the Citrix environment that you are in doesn't save settings for each user.  Most Citrix/Terminal Servers don't save user settings on exit.  You should be able to reconfigure this through Citrix if needed.
0
The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

 
LVL 49

Accepted Solution

by:
sunray_2003 earned 1500 total points
ID: 11726581
Have you tried to recreate the profile to see if that would help

Make a backup of all your emails and then go to control panel ---> mail --> delete the profile and recreate one again

Check if that would solve the issue ..
0
 

Author Comment

by:mkrsmis
ID: 11726673
Each user has a roaming profile and they login on Thin Clients.  Even if they change Thin Clients, they get their profile from the server.  We have tried recreating their profile but that didn't work.
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 11732541
mkrsmis,

More likely you would get faster help from outlook experts , if you can request a moderator to move this question to
outlook TA
http://www.experts-exchange.com/Applications/MS_Office/Outlook/

Post a 0 pt question in Community support and request a mod
http://www.experts-exchange.com/Community_Support/

Thanks

SR
0
 

Author Comment

by:mkrsmis
ID: 11733963
Sunray,

I recreated the citrix profile and it solved the problem.

Thank you,
mkrsmis
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 11734187
Great

SR
0

Featured Post

Does Your Cloud Backup Use Blockchain Technology?

Blockchain technology has already revolutionized finance thanks to Bitcoin. Now it's disrupting other areas, including the realm of data protection. Learn how blockchain is now being used to authenticate backup files and keep them safe from hackers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
This month, Experts Exchange’s free Course of the Month is focused on CompTIA IT Fundamentals.
Using Adobe Premiere Pro, the viewer will learn how to set up a sequence with proper settings, importing pictures, rendering, and exporting the finished product.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question