Solved

Why are the Read Receipt options grayed out???

Posted on 2004-08-05
6
1,595 Views
Last Modified: 2008-02-01
I've got a user that while running Office XP, in Outlook his read receipt options are all grayed out... is there a fix for this?
0
Comment
Question by:yoyz
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
6 Comments
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 125 total points
ID: 11726651
Hi yoyz,

Did you mean options here

Tools --> options --> email options --> tracking options .. If this is the location which option is greyed out..

Other questions

a) User connected to domain ?
b) All users have the same issue in the domain ?
c) Is Outlook connected to exchange server ?
d) Are you aware of any policies in effect for that specific user ?


SR..
0
 

Author Comment

by:yoyz
ID: 11726731
Actually, they just called back and said all the option under, 'Voting and Tracking Options' are grey.
Does that make any sense or raise a flag?

You get to it by opening an e-mail, going to View--Options
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 11726778
Well I am not sure about Voting as I see only Tracking options ..

Even for emails that I have got opening an email, going to view --> options
I see 2 options under Tracking options
Request a delivery receipt for this message
request a read receipt for this message

both are greyed for me too.
i guess both will be enabled only if you get an email message from a sender who wants to get a receipt back

SR
0
 
LVL 18

Assisted Solution

by:meintsi
meintsi earned 125 total points
ID: 11728039
The Voting and Tracking options you are asking about are only available when composing a message.  They will always be greyed when viewing a received message.

When you recieve a message with the voting option used, the voting buttons appear when you open the message.

When you open a message which had the tracking options enabled, all you will see is greyed-out boxes with checks in them via VIEW - OPTIONS.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Read this checklist to learn more about the 15 things you should never include in an email signature.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

687 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question