WordPerfect 11 intermittently deleting paper tray settings
Posted on 2004-08-05
This is similar to a previous question... difference is that I DO get the trays to work... for a short time, that is ;-)
I have a client of >30 systems that upgraded from WP8/Netware 4 to WP11/Win2003. All systems are either Win2000 or XP Pro and have all critical updates and WordPerfect SP2 applied. They have several printers, but the ones with the problems are the HP4000, 4100, and 4200's. Two of the printers are connected the PC they're next to and shared (seems to be less prone to my problems)... all other printers have JetDirect cards and are shared through the 2003 server.
I have given the users full control of the printers temporarily to help resolve this problem. All 'problem' printers have 3 trays which are configured in the HP driver. The HP driver is also set to autoselect. WP is configured with the proper page definitions and will print correctly when initially set up.
* Most of the computers in the office experience page definitions randomly resetting back to default <--- primary prob
* Also, on a few computers, no matter what you do, it will always print to manual feed. Reinstalling printer drivers does nothing, however a WP reinstall fixes this. <---secondary prob
I have tried so many different things, I'm not sure what's the best mixture anymore. Does anyone know of a solution, or the best way to configure this setup? For instance, what exact drivers would be the best bet for these printers? How about the configuration of the actual printer itself (via the menu)? And should I think about adding enough RAM to the printers so that I can have them print directly to the printer (tried it, but it's quite slow that way) and kill it off of the server?