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"blue arrows" display on Outlook folders--ASAP--

Posted on 2004-08-05
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Last Modified: 2011-04-14
You Gurus out there:

I got this issue I really need to put behind. All of my laptop users need to have offline access to their Microsoft Outlook. I have set it up for all of them but only on this particular user the little blue Sinchronization arrows are displayed on each folder. The other users synchronize and have access offline and do no have these arrows. I even deleted the user at the Exchange server, restore the whole O/S  in the laptop, reinstalled Outlook and those arrows still show up. PLease Helpppppppppppp!!!!!, my boss is really on my case just for this. Because he connects any other issue that could occur to those arrows. I know it makes no sense, but that's what he thinks and you know he is the one that signs my Paycheck.

PLease respond ASAP

Thanks
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Question by:JohnRamz
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Expert Comment

by:slink9
ID: 11729579
This sounds quite like my old boss.  Everything was simple and it was all tied together.  Well, that was not really helpful, but you are not alone in your relations with the boss!!!

Which version of Outlook?  If OL2k or 97, have you removed it, run the eraser program, and then reinstalled?
What OS?  If XP you could use System Restore and go back to a time before it was happening.
Does this user have something extra plugged in that the others don't?  Maybe a PDA or something similar is causing this.
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Author Comment

by:JohnRamz
ID: 11729934
Slink9:

Thanks for replying.

- Outlook 2000
- What's the eraser program?.
- The user does not have anything extra plugged in

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slink9 earned 1500 total points
ID: 11730066
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by:slink9
ID: 11737354
Why a B??
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Expert Comment

by:dukeboy0169
ID: 12667504
Has anyone figured out a solution to this? Im having the exact same issue. My bosses "My Documents" folder is stored on the server. When I have her local "My Documents" point to the backed up one, everything works as it should but the "My Documents" folder on the server has those blue arrows; and so does every file and folder inside of it. It looks a lot like the little shortcut arrow you see on many of the icons on your desktop, but theres actually two arrows and theyre blue just like the arrows around the envelope for the outlook express icon. The only difference I can find is that the "My Documents" folder with the arrows, if you right click it, make available offline is checked and greyed out. Please Help! Thanks in advance!
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