SBS/Exchange 2003: All users want same email address

Posted on 2004-08-06
Last Modified: 2012-08-13

I have a customer who wants the outgoing email address for all users to be the same, and it is not the address of their domain, it is a pre-existing email address at their ISP.

Right now, we use the POP connector to pickup email sent to this addy and send it to everyone, but the problem I am having is getting the outbound email address on all user's email to be the same. If I set the POP account to be the default on everyone's Outlook, it only lasts until their next login... then the Exchange account becomes their default. I tried adding a recipient policy with the addy we wanted and making it default, but it added a suffix to the outbound email addy  { for example) as Exchange can't seem to handle more than one person having the same email address in an organization.

The easy way would be to just remove Exchange... but that brings more issues and then they would not have the ability to receive emails individually (which seems to be more of an issue for me right now than them; they all want to receive all emails).

Any ideas?


Server: SBS 2003; Workstations: XP Pro, Outlook 2003; < 5 users
Question by:GearyTech
LVL 17

Expert Comment

ID: 11733573
when they send an e-mail ... there is a button called accounts next to the send button.... this will give the option of which account to send through.
It is a couple more clickes than usual but once the users are told they usually don't mind the extra clicks....

Author Comment

ID: 11735292
Thanks for your replies.

Mircotech: Clicking on the accounts button for each message is not an option (for every message they have to send).

IvaSoft: The link you provided describes my problem exactly, however, I'm looking for a native solution... with the power of Exchange, I can't believe I have to buy an add-in to do this. We were able to do this with Mdaemon quite easily before upgrading to SBS2003.

So, still looking for an answer...

Expert Comment

ID: 11740595

I think you are on the right track by setting POP account as default. Your obstacle is how to keep the POP as default after logoff and login.

Take a look on this post, it seems to be a login script that is changing the default account to Exchange everytime.
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud


Accepted Solution

robinluo earned 500 total points
ID: 11740600

Expert Comment

ID: 11742104
in reference to...."Just a question... (cause I'm having the exact same problem) - is the login script you are speaking of SBS_LOGIN_SCRIPT.BAT which is a single line entry which calls a setup.exe?

If so, what did you do, delete the script? Did anything else stop working? Thanks... if you post your response in the following link, I can at least give you an assist."

yes. i simply deleted that line in that script....i use that batch file to run other jobs but deleting that line kept the mail account from defaulting back to the exchange account. that script is used for running client setup apps from the app management in SBS2003. in order to add an app like outlook2003 to a client machine from the server you assign that app to a particular client and after next logon, that app will install as long as that batch file runs with the original line in place. i saved the line in another file just in case i needed it later.

hope that helps

Author Comment

ID: 11742314
Ok, I'm going to accept based on that... but... I want to client setup to run anyways... so I will play with unassigning Outlook to each computer's profile as well to see if that works... at least I have a solution now.

Mehrdadalaei, thanks for the confirmation, and Robinluo, thanks for the lead.

Author Comment

ID: 11742330

Thank you for the quick response. Your points are in the following question:


Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
powershell add exchange property to a report 12 52
Multiple SSL on Exchange 2010 3 28
Exchange 2013 certificate 8 37
Outlook 2016 Email address in memory 6 30
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
how to add IIS SMTP to handle application/Scanner relays into office 365.

778 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question