Unable to manually archive emails: "Error while archiving folder"
Posted on 2004-08-06
One of our users has Outlook 2003 on his XP laptop. He has a large inbox with about 30 folders set up within it.
On his C:\ drive of his laptop he has an archive.pst which is set up so that he views it through the folder list in Outlook.
He has been manually archiving some emails by dragging/dropping from his mailbox folders into the corresponding folder of the same name in the archive.pst.
This has been working fine but some folders simply won't let him do it. When dragging an individual email in certain folders (it can be any email) he gets the error:
"Error while archiving folder "Roy" in store "Mailbox - F Torres". Some items could not be copied. They were either moved or deleted, or access was denied."
It also will not work if we try and do it via the "move items" dialog boxes.
I have been able to drag and drop these emails onto the C:\ drive on the laptop, and thereby get them out of his mailbox, but I cannot then drag them from the C:\ drive to the archive folder in Outlook. If I try to do this an error reports; "Can't copy the items."
Can anyone please help?!