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Unable to manually archive emails: "Error while archiving folder"

Posted on 2004-08-06
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Last Modified: 2012-08-13
Hello,

One of our users has Outlook 2003 on his XP laptop. He has a large inbox with about 30 folders set up within it.

On his C:\ drive of his laptop he has an archive.pst which is set up so that he views it through the folder list in Outlook.

He has been manually archiving some emails by dragging/dropping from his mailbox folders into the corresponding folder of the same name in the archive.pst.

This has been working fine but some folders simply won't let him do it. When dragging an individual email in certain folders (it can be any email) he gets the error:

"Error while archiving folder "Roy" in store "Mailbox - F Torres". Some items could not be copied. They were either moved or deleted, or access was denied."

It also will not work if we try and do it via the "move items" dialog boxes.

I have been able to drag and drop these emails onto the C:\ drive on the laptop, and thereby get them out of his mailbox, but I cannot then drag them from the C:\ drive to the archive folder in Outlook. If I try to do this an error reports; "Can't copy the items."

Can anyone please help?!

Thanks



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Question by:gjirvine3000
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6 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 11734265
Hi gjirvine3000,
> Some items could not be copied. They were either moved or deleted, or
> access was denied."

Do you have Norton Anti-virus by any  chance

OL: You Cannot Move, Synchronize, or AutoArchive Messages
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q317953


SR..
0
 

Author Comment

by:gjirvine3000
ID: 11735527
Hello sunray,

No, Norton anti-virus is not checking these emails. The problem is in evidence in certain folders within his inbox, seemingly at random. He has managed to move many folder successfully to his archive folders.

gjirvine3000
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LVL 49

Expert Comment

by:sunray_2003
ID: 11735541
Not sure if doing scanpst can help here

http://www.slipstick.com/problems/scanpst.htm

SR
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Author Comment

by:gjirvine3000
ID: 11735866
Didn't help but thanks anyway.

The archive.pst is 1.9GB so I think it might be running out of space.

I have created a new one and the user can drag and drop files to this OK.

Cheers.
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LVL 49

Expert Comment

by:sunray_2003
ID: 11735880
gjirvine3000,
> The archive.pst is 1.9GB so I think it might be running out of space.

I know outlook.pst has a limit of 2GB and would guess same with PST for any version below outlook 2003.
I would think that was the issue here

SR
0
 

Accepted Solution

by:
dgooderi earned 250 total points
ID: 11745603
What version of archive file has he got, ie 2003 or 2003 including prior versions.

A PST file which handels prior versions is limited to 2 Gb. a 2003 PST can handle well over 2Gb.

I have had this problem recently.

The folder I was moving had some emails marked as personal. Selecting the emails and not the folder , then dragging to the archive file did the trick.

Hope this helps.

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