gjirvine3000
asked on
Unable to manually archive emails: "Error while archiving folder"
Hello,
One of our users has Outlook 2003 on his XP laptop. He has a large inbox with about 30 folders set up within it.
On his C:\ drive of his laptop he has an archive.pst which is set up so that he views it through the folder list in Outlook.
He has been manually archiving some emails by dragging/dropping from his mailbox folders into the corresponding folder of the same name in the archive.pst.
This has been working fine but some folders simply won't let him do it. When dragging an individual email in certain folders (it can be any email) he gets the error:
"Error while archiving folder "Roy" in store "Mailbox - F Torres". Some items could not be copied. They were either moved or deleted, or access was denied."
It also will not work if we try and do it via the "move items" dialog boxes.
I have been able to drag and drop these emails onto the C:\ drive on the laptop, and thereby get them out of his mailbox, but I cannot then drag them from the C:\ drive to the archive folder in Outlook. If I try to do this an error reports; "Can't copy the items."
Can anyone please help?!
Thanks
One of our users has Outlook 2003 on his XP laptop. He has a large inbox with about 30 folders set up within it.
On his C:\ drive of his laptop he has an archive.pst which is set up so that he views it through the folder list in Outlook.
He has been manually archiving some emails by dragging/dropping from his mailbox folders into the corresponding folder of the same name in the archive.pst.
This has been working fine but some folders simply won't let him do it. When dragging an individual email in certain folders (it can be any email) he gets the error:
"Error while archiving folder "Roy" in store "Mailbox - F Torres". Some items could not be copied. They were either moved or deleted, or access was denied."
It also will not work if we try and do it via the "move items" dialog boxes.
I have been able to drag and drop these emails onto the C:\ drive on the laptop, and thereby get them out of his mailbox, but I cannot then drag them from the C:\ drive to the archive folder in Outlook. If I try to do this an error reports; "Can't copy the items."
Can anyone please help?!
Thanks
ASKER
Hello sunray,
No, Norton anti-virus is not checking these emails. The problem is in evidence in certain folders within his inbox, seemingly at random. He has managed to move many folder successfully to his archive folders.
gjirvine3000
No, Norton anti-virus is not checking these emails. The problem is in evidence in certain folders within his inbox, seemingly at random. He has managed to move many folder successfully to his archive folders.
gjirvine3000
ASKER
Didn't help but thanks anyway.
The archive.pst is 1.9GB so I think it might be running out of space.
I have created a new one and the user can drag and drop files to this OK.
Cheers.
The archive.pst is 1.9GB so I think it might be running out of space.
I have created a new one and the user can drag and drop files to this OK.
Cheers.
gjirvine3000,
> The archive.pst is 1.9GB so I think it might be running out of space.
I know outlook.pst has a limit of 2GB and would guess same with PST for any version below outlook 2003.
I would think that was the issue here
SR
> The archive.pst is 1.9GB so I think it might be running out of space.
I know outlook.pst has a limit of 2GB and would guess same with PST for any version below outlook 2003.
I would think that was the issue here
SR
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> Some items could not be copied. They were either moved or deleted, or
> access was denied."
Do you have Norton Anti-virus by any chance
OL: You Cannot Move, Synchronize, or AutoArchive Messages
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q317953
SR..