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NetApp F720 broken disk error

we have a Network Appliance F720 filer with Fibre Channel disks running NFS.  version 5.2R2 of DATA ONTAP.
for the past week or so, the filer has been shutting itself down every other day or so.  the LCD display on the disk shelf showes "a broken disk"


the following occurs:

data disk in vol0 raid group 0 is broken halting system in 14 hours....


and this is the output of running sysconfig -r

sysconfig -r
RAID Disk       HA.ID   HA SHELF BAY    CHAN    Used (MB/blks)  Phys (MB/blks)
---------       -----   ------------    ----    --------------  --------------
parity          8.5     8    0    5     FC:A    17000/34816000  17366/35566480
data            8.6     8    0    6     FC:A    17000/34816000  17366/35566480
data            8.1     8    0    1     FC:A    17000/34816000  17366/35566480
data            FAILED          N/A             17000/34816000
data            8.12    8    1    4     FC:A    17000/34816000  17366/35566480
data            8.4     8    0    4     FC:A    17000/34816000  17366/35566480
Foreign volume vol1(1)
    RAID group 0
RAID Disk       HA.ID   HA SHELF BAY    CHAN    Used (MB/blks)  Phys (MB/blks)
---------       -----   ------------    ----    --------------  --------------
data            8.2     8    0    2     FC:A    17000/34816000  17366/35566480
Raid group is missing 5 disks.
Foreign volume vol0(1)
    RAID group 0
RAID Disk       HA.ID   HA SHELF BAY    CHAN    Used (MB/blks)  Phys (MB/blks)
---------       -----   ------------    ----    --------------  --------------
data            8.3     8    0    3     FC:A    17000/34816000  17366/35566480
Raid group is missing 7 disks.




going to NetApp support won't do, SLA is way too expensive.  just need to get this bad boy up long enough to move the data to another solution.

thanks in advance....
0
airbornedaddy16
Asked:
airbornedaddy16
1 Solution
 
euleeCommented:
My first thought is that it could be caused by outdated firmware version for the drives.
0
 
airbornedaddy16Author Commented:
thanks, but looked into that.  everything is current to the latest release for the F720.
0
 
euleeCommented:
I guess you also have the shelf firmware & filer fireware up-to-date too?
0
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airbornedaddy16Author Commented:
sysconfig -a
        NetApp Release 5.3.5R2: Tue Mar 28 15:48:22 PST 2000
        System ID: XXXXXXX
        slot 0: System Board (NetApp System Board V N6)
                Model Name:         F720
                Serial Number:      XXXXX
                Firmware release:   2.3_a2
                Memory Size:        256 MB
        slot 0: Fibre Channel Host Adapter 0a (Qlogic ISP2100 rev. 3, 64-bit)
                Firmware rev:   1.17.35
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airbornedaddy16Author Commented:
nevermind, we took the hit and paid for a new FC disk and support from a 3rd party vendor.
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airbornedaddy16Author Commented:
i don't mind closing.  but when you say "abandonded".  are you referring to the person who posed the question
or because there were no valid answers?

0
 
LucFCommented:
Every question is classified abandoned if no comments have been added for more than 21 days.
As you solved your own question I've recommended this question to be PAQ'd (saved in the database) and refunded (the points) to you in four days.

Next time, please see your options for closing questions at http://www.experts-exchange.com/help.jsp#hs5

Thanks,

LucF
EE Cleanup Volunteer
0
 
airbornedaddy16Author Commented:
got it, thanks!

0
 
moduloCommented:
PAQed, with points refunded (500)

modulo
Community Support Moderator
0

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