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problems with modem (can't get it to reinstall)

Posted on 2004-08-07
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Last Modified: 2013-12-27
ok, my modem does not work, it does not appear in device manager or in the new hardware wizard.
if i try to install it manuallyit does not appear, sometimes i can get it to install and then when i try to use it, i get an error that the modem is not responding properly and sometimes a bsod.
then after a couple of reboots it uninstalls itself again.
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Question by:ico2
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10 Comments
 
LVL 31

Expert Comment

by:rid
ID: 11744535
I think you stand a better chance of getting good suggestions if you tell us more about the modem (type of modem and such)

A BSOD suggests windows O/S, but there are several versions. Tell us which.
/RID
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Author Comment

by:ico2
ID: 11745820
OD and sometimes OE followed by OD.
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Expert Comment

by:rid
ID: 11745917
Pardon??
/RID
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Author Comment

by:ico2
ID: 11746038
"fatal exception of OD"
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LVL 31

Expert Comment

by:rid
ID: 11746093
Sorry if I didn't make myself clear, but I think anybody that wants to help you needs to know the following:

What kind of modem is this? (External? Internal hardware modem? Internal software modem ("winmodem")?)

Which operating system are you using on the computer? Sounds like windows, but is it 95/98, NT, ME, 2000, XP?

Did it work at all, earlier, and stopped just recently, or is this a new modem just installed?
/RID
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LVL 1

Author Comment

by:ico2
ID: 11746210
win98se internal pci winmodem, modem has been working fine for months prior to this.
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LVL 31

Expert Comment

by:rid
ID: 11746264
Your description suggests the modem is bad. Winmodems sometimes just die. Unless you know you have installed some new software or hardware that could have caused this, I suggest you get a new modem.

Generally speaking hardware modems tend to live longer and they are less demanding on the system. However, if you feel comfortbale with winmodems and can get one for cheap I guess you could try a new one.
/RID
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LVL 1

Author Comment

by:ico2
ID: 11746302
my pc is still under warranty, i can get it replaced for free (with another stupid winmodem).

i have had my modem replaced 7 times over 4.5 years.
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LVL 31

Accepted Solution

by:
rid earned 50 total points
ID: 11746333
Really!?
Do you have a surge suppressor on your 'phone line? If you have a lot of thunderstorms or something else causing violent signals on the line the modem may get fried quite easily and a surge suppressor may help. Or you could spend some $$ on a proper modem... not that it wouldn't need protection, too, of course :)

Well, I suppse you could get a free replacement and see if it works..
Regards
/RID
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Author Comment

by:ico2
ID: 11746348
gonna ring and get a replacement, then i'm gonna buy a surge protector.

crediting rid.

thanks
ico2
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