"Stand By" mode has crashed a client's pc...
Posted on 2004-08-08
I have a client with a small home business PC. She is running Windows XP Pro on a VI35L system board. The PC has a P4 processor and the board runs Phoenix BIOS for P4, 2001.
The system has been running fine for 2 months. She has a cable-modem (Comcast) and usually shuts the system down when she's not working with it.
Two days ago, when shutting down, she used the "Stand By" option from Win XP's shut down menu. Now the PC will not restart. I can't even get a fan to engage much less reach the BIOS. Literaly no power is getting to this system and I have not been able to reset it.
I have unplugged the system, toggled the power switch, removed the CMOS battery... everything. The system remains dead.
Anyone ever encounter this?
Because I'm ready to salvage the HD and return the PC to the distributer...