Solved

Outlook 97 and the Mapi Spooler

Posted on 2004-08-10
11
399 Views
Last Modified: 2006-11-17
I have a user that keeps having problems with her outlook 97.  She is sending an e-mail that is a Powerpoint 2000 doc, but she does not have 2000 she has PP97.  This is getting hung up in the mapi spooler, and not sending.  The problem is once it goes to the mapi spooler it will not let go of it, so I can delete it.  The only cure I have found so far is to remove the mapi associated files and then reload Office 97.  Then create a new mail account and then transfer all old mail to the new account and then delete the old account.  This takes about 35-45 minutes each time this happens.  There has to be an easier way to free the mapi spooler, so I can delete the bad e-mail?  Any ideas would be greatly appreciated.

Thanks in advance,

Apaddle
0
Comment
Question by:apaddle
  • 5
  • 4
  • 2
11 Comments
 
LVL 1

Accepted Solution

by:
SAPKEN earned 500 total points
ID: 11764948
Hi Spaddle,
 Rename the mapi32x.dll and mapi32.dll file to another filename type.
Then, replace it with another working pc that contains these 2 dll files. Also make sure that the outlook doesn't have a personal folder tie to the mailbox. If yes, remove the personal folder first and copy to another drive before renaming it.
The Personal folder size might also over the limit. What you can do is rename the personal folder file as well to another extension name.
Once confirmed the file can be send off, rename the personal folder name to new name as well as to pst extention again.
Please let me know if you have any queries..
Thanks,
KA
0
 

Author Comment

by:apaddle
ID: 11765168
Hey,

Sorry, maybe I didn't say it clearly enough before, I have totally removed the dll's and then reload the entire program, change the mailbox and import old mailbox to new folder in new box and then move old e-mail to new inbox.  Have tried a thousand times to send this, but it hangs in the mapi spooler and won't let go of it.  My question I quess is, is there a way to get the spooler to let go, without having to rename/delete the dll's and do the juggling act with the mailbox?  What a PAIN!

Thanks

Apaddle
0
 
LVL 1

Expert Comment

by:SAPKEN
ID: 11769404
Hi Apaddle,
 you do not need to remove your dlls file, just rename it. Take a look at the Personal folder that attached to the mailbox. It can cause problem too if it is nearing 1.5GB to 2GB. as personal folder cannot take up this size, they will hang up the mailbox too..
Thanks..

KA
0
What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

 

Author Comment

by:apaddle
ID: 11771608
Ok, maybe I'm not doing something correctly.  I have renamed all of the mapi dll's and then replaced them and still have the same problem.  That is why I go ahead and just remove Outlook 97 and then re-install.  The personal folder is only 300 megs, but because the file is stuck in spooler I have to create another personal folder.  Isn't there some kind of fix, a permenant one?  This is really very unacceptable.  Spending 30 minutes every time this happens is just way too much time.  Thanks again.

Apaddle
0
 
LVL 1

Expert Comment

by:SAPKEN
ID: 11775692
Try to remove the Login profile as well.. or use another pc to send to see if this problems occuring . if yes, it might due to the pC corrupted system files that link to the outlook 97 apps..

Hope this helps you this time..
0
 
LVL 13

Expert Comment

by:TommyTupa
ID: 11777477
I hope this doesn't sound too off the wall...  But reading the problem makes me think you should install the PowerPoint viewer to create an association with the PPT 2000 document.  http://office.microsoft.com/downloads/2000/Ppview97.aspx

0
 

Author Comment

by:apaddle
ID: 11777603
Please, be patient.  I have instructed this user to start saving the viewed PowerPoint file as a PowerPoint 97 file instead of just hiting save and we are experimenting with that.  But, maybe I misled, the real question wasn't about the powerpoint getting stuck, it was is there an easy way to free a file, any file that is stuck in the mapi spooler, without having to jump through a bunch of hoops?  And apparently there isn't.  Thanks and I will post points to whomever got closest.

Apaddle
0
 
LVL 13

Expert Comment

by:TommyTupa
ID: 11792792
You can try and delete the message from Exchange using exmerge.  You can find more info here: http://www.msexchange.org/tutorials/MF013.html
0
 
LVL 1

Expert Comment

by:SAPKEN
ID: 11798505
You can do a outlook.exe \cleanviews on the Start -> Run Tab.
0
 

Author Comment

by:apaddle
ID: 11808866
Tell me more, this sounds like it might be promising...what does the outlook.exe \cleanviews do?
0
 
LVL 1

Expert Comment

by:SAPKEN
ID: 11813200
Outlook.exe additional tools , will do a cleanup on the views of the outlook as well as the outbox..give a try..you will not lose anything..
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question