Outlook 97 and the Mapi Spooler
Posted on 2004-08-10
I have a user that keeps having problems with her outlook 97. She is sending an e-mail that is a Powerpoint 2000 doc, but she does not have 2000 she has PP97. This is getting hung up in the mapi spooler, and not sending. The problem is once it goes to the mapi spooler it will not let go of it, so I can delete it. The only cure I have found so far is to remove the mapi associated files and then reload Office 97. Then create a new mail account and then transfer all old mail to the new account and then delete the old account. This takes about 35-45 minutes each time this happens. There has to be an easier way to free the mapi spooler, so I can delete the bad e-mail? Any ideas would be greatly appreciated.
Thanks in advance,