message stuck in outbox

on Microsoft Outlook 2003 set up on an exchange 2003 I have a user that has 2 messages stuck in the outbox.  If we right click and try to delete it will not allow, nor will it allow to open the message.  Tried restarting outlook>no luck??HOw can I remove these messages??
dtooth71Asked:
Who is Participating?
 
sunray_2003Commented:
Check if these would help

OL2000: (CW) Email Does Not Leave the Outbox
http://support.microsoft.com/default.aspx?scid=kb;en-us;195778

OL2000: How to Troubleshoot Mail Stuck in the Outbox
http://support.microsoft.com/default.aspx?scid=kb;en-us;195922

http://www2.eye.ch/base/Q195922%20-%20OL2000%20How%20to%20Troubleshoot%20Mail%20Stuck%20in%20the%20Outbox.htm

XADM: Mail Is Stuck in Outbox Because of Infinite Loop in Information Store
http://support.microsoft.com/default.aspx?scid=kb;en-us;311722&Product=exchange


SR
0
 
Pete LongTechnical ConsultantCommented:
Hi dtooth71,
Sometimes just by dragging the message from the outbox to the drafts folder is a good cure. Then close Outlook, restart your computer and try to reconnect and send the message that is now saved in your drafts folder.


PeteL
0
 
sunray_2003Commented:
Disregard my third link . It no longer works

SR
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
Pete LongTechnical ConsultantCommented:
dtooth71,
also see http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_20956827.html

in case its your AV software :)
Pete
0
 
SAPKENCommented:
Hi Dtooth,
 Try to re-create the outlook profile and make sure that the outlook is on online mode.
Hope this helps..

Thanks,
KA
0
 
nipunaggarwalCommented:
I don't know much about outlook 2003, but I had a similar problem in Outlook express. To get rid of the messages in the outbox, I just found out the folder where outlook stores the messages and deleted it. In case of outlook express I deleted the Outbox.dbx file, which stores the outbox messages. When started Outlook Express again the outbox was clear.

This is where the folder was in windows xp for outlook express (it is a hidden folder, enable show all files and folders to see this folder)

C:\Documents and Settings\<Your Profile>\Local Settings\Application Data\Identities\{Your Identity}\Microsoft\Outlook Express

If you have more than one identities I would suggest looking thru all identities as the outbox.dbx or whatever assosiated file it is would be the size of files you were trying to send.

I hope this helps
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.