QuarkXpress 6.1 & HP 1220C Printer

We have a user that is trying to print to a HP 1220C. Everytime she prints it shuts down Quark.She is able to print to that printer using all other programs. She is able to print to the HP 4500 using Quark just fine. Does anyone have any input on how to fix this issue?


Thanks in advance,
Niki
wonikaAsked:
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Lobo042399Connect With a Mentor Commented:
Hi Wonika,

Quark is famous for being a royal pain in the rearguard, anything sends it out of whack. Have you tried reinstalling the printer driver and the proper PPD? I'd also try reinstalling Quark.  If you want to check a Quark Forum I'd suggest the source at:

http://quark.com/service/forums/

Good Vibes!

Lobo
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j3oneCommented:
Are you using Mac or Windows?
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wonikaAuthor Commented:
Windows XP, sorry I didn't mention that.
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wonikaAuthor Commented:
Does anyone know of a good forum for QuarkXpress?
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RobMurotaCommented:
Hi
My workaround to printing problems on the Mac is to write the job to File rather than Printer. Youll end up with a .PS or .EPS file somewhere. Drag and drop this file directly onto your printer montor software.
Downloading the most current driver from HPs website would be an excellent idea.
When Quark starts showing buggy behaviour, I trash the Quark preferences file - it gets corrupted from time to time. Quark will rewrite a new preferences file on the fly the next time you launch it.
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wonikaAuthor Commented:
how do you trash the preferences file?  Yes I have uninstalled and reinstalled the printer many times, I haven't tried to uninstall and reinstall quark yet though.  
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RobMurotaCommented:
C: > Documents and Settings > [current user] > Application Data > Quark > QuarkXPress 6.0.

Let me add to this that Quark is a memory hog and requires more than 256mb free memory to run optimally.

Here is another workaround - in the Advanced setting of your printer, select Send Directly to Printer. This bypasses the spooling feature but means that your printing real time so your screen may be locked up for a while.

Could there be TCP/IP - Parallel issues? Did you try sending postscript directly to the printer through the printer monitor yet?

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wonikaAuthor Commented:
I finally figured it out, it was a buggy windows xp driver.  I had deleted the printer, found the PCL3 version of the driver and then upgraded it to the windows xp driver.  Wierd huh.....
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