Improve company productivity with a Business Account.Sign Up

x
?
Solved

AOL will not accept SMTP connections from IP addresses which have no reverse-DNS (PTR record) assigned.

Posted on 2004-08-10
3
Medium Priority
?
390 Views
Last Modified: 2012-05-05
all my emails that i sent to aol  all the sudden started to being rejected.    i call them i they say it is because AOL will not accept SMTP connections from IP addresses which have no reverse-DNS (PTR record) assigned.

You can check and learn more about your reverse DNS on the AOL Postmaster Web Site: http://postmaster.aol.com/info/rdns.html

Please setup a reverse DNS entry for any IP addresses that are having a delivery issue. Once reverse DNS is setup, the block on those IP addresses should be removed within 48 to 72 hours.

Can somebody help me do this?   i am a rookie when it comes to DNS

Thanks
0
Comment
Question by:gianitoo
  • 2
3 Comments
 
LVL 9

Expert Comment

by:jdeclue
ID: 11765079
If you have access to your DNS records, then you must go into the Reverse Lookup Zone and set a Name and IP there, it is a PTR record. This must be on your External DNS. If you do not host your external DNS, then you must do it through your provider, request that they set your Reverse Lookup for the SMTP servername and IP Address.

J
0
 
LVL 1

Author Comment

by:gianitoo
ID: 11765733
I do not host my dns..  my ip does host it and they send it back to my web server that is located in my office.   so you are telling me that i do not have to do anything from my local dns server?
0
 
LVL 9

Accepted Solution

by:
jdeclue earned 2000 total points
ID: 11765769
No, the External DNS server has to have correct entries for both the Forward and Reverse lookups to your SMTP server. Call the provider or email them and tell them you require a Reverse Lookup for your MX record.

The MX record is your mail exchanger, which is the SMTP server. They should know eactly what to do, and if they cannot do it, they need to tell you why.

J
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
An interesting look at how you can use YouTube video essays in the classroom.
Free Data Recovery software is an advanced solution from Kernel Tools to recover data and files such as documents, emails, database, media and pictures, etc. It supports recovery from physical & logical drive after a hard disk crash, accidental/inte…
If you are looking for an automated solution for backup single or multiple Office 365 user mailboxes to Outlook data file, then you can use Kernel Office 365 Backup & Restore tool. Go through the video to check out the steps to backup single or mult…

607 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question