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Cannot view crystal report on the web in legal size, but can print legal

Posted on 2004-08-10
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Last Modified: 2012-08-14
Hello,
Just as the title says,  I can print my crystal report in legal fine , but when I view the document I can only see it in landscape. The document is cut off, and the rest of the document cannot be viewed on the page.

I am using crystal reports 8.0

Is there anyway around this?

ziggy478
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Question by:ziggy478
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by:mlmcc
ID: 11767323
When you print it do you just click the viewer print button and accept the defaults?

If you zoom in the viewer does the full report show when set to 75%?

Generally the printer driver controls how a report is viewed and the page size.  Is the paper size set appropriately?   Is the default printer set to default to legal paper?

mlmcc
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Expert Comment

by:cshlin
ID: 11767422
when you view a report on the web you have to save the report with a printer that the web server recognizes. the web server will only display reports according to the print driver set in the report and installed on the machine
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Author Comment

by:ziggy478
ID: 11768739
when I press print, there is no option to set the printer..instead the page just prints with the printers current settings.

I dont' think that the default printer is set default to legal paper..is that the reason? Because I share the printer with other users and I don't have the rights to change the custom settings of the printer.

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Expert Comment

by:cshlin
ID: 11768812
hi ziggy,

as i understand it your reports are printing fine, just not displaying correctly on the web page.
when you press the print button, that uses your own printer for printing, but if you want it to display on the web page without getting cut off,
you'll have to edit the report and save the report to use a printer installed on the web server that is configured to the paper size you want.

so, open the report, set the correct printer and paper size, and save it

you should then be able to view it properly on the web


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Author Comment

by:ziggy478
ID: 11774364
I don't think that this is a printer issue...

my reasons are because if I view another server with the near same application, I can view it on the web as a legal sized document....
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Expert Comment

by:cshlin
ID: 11775652
crystal reports web viewing is (for some reason) based off the print driver.. i might do some more looking into how the two servers and the report is configured
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Expert Comment

by:mlmcc
ID: 11780181
Try setting the default for the printer to be legal paper, then view the report.  Be sure to change the driver back.

mlmcc
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Author Comment

by:ziggy478
ID: 11786356
i set the report so that it will print on legal paper, by setting the printer to select paper from a specific tray, but nothing happens to the view of the page.

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Expert Comment

by:mlmcc
ID: 11790100
I haven't heard of this problem but the I have tried using legal paper for the report.  Are you doing this from an application or from Crystal designer?

mlmcc
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Author Comment

by:ziggy478
ID: 11790109
thanks for replying everyone

I am viewing the report online off of a server. When I view it in crystal reports, the layout is in legal format, but viewing online it produces landcape.
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Author Comment

by:ziggy478
ID: 11805066
Does anyone know of any other place online where I can find out this info? Because I really need a solution to this, and there is no one to be found...

thanks
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by:mlmcc
ID: 11805098
In legal format is it in landscape or portrait?

Is this the same report file?  Is this on the same machine?

Here is a report about how Crystal uses the printer driver
http://support.businessobjects.com/communityCS/TechnicalPapers/scrprinterdependency.pdf.asp

Another about printing/previewing from the web and the printer driver
http://support.businessobjects.com/communityCS/TechnicalPapers/scr_si7_noprinter.pdf.asp

mlmcc
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Author Comment

by:ziggy478
ID: 11805150
it is in legal, landscape format.
yes, it is the same report file on  the same machine.

thanks for the links..i will check them out.
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