jmwheeler
asked on
Date appears with no separator
Experts, I have a user that when they are trying to select a date (calendar, out of office, etc) the date appears with no separators. This prevents them from saving what they are working on. Here is a list of things that we have already tried.
> Refreshing Design's
> Replacing Design's
> Checking Windos Regional Date/Time Settings
> Entering the separators (removes them as soon as you leave the field)
> Checking Notes regional settings
> Re-installing Lotus Notes
Nothing has worked so far. Does anyone have any other ideas?
Thanks,
Jim
> Refreshing Design's
> Replacing Design's
> Checking Windos Regional Date/Time Settings
> Entering the separators (removes them as soon as you leave the field)
> Checking Notes regional settings
> Re-installing Lotus Notes
Nothing has worked so far. Does anyone have any other ideas?
Thanks,
Jim
Sjef Bosman
If it's the user who has problems, what happens if you login on his system and try the same? What happens if the user changes PC and tries again? So is it user- or PC-dependent?
Goto the field property in the form design and check if they haven't changed the seperator to null or space !!
~Hemanth
~Hemanth
ASKER
It is pc-dependent, I can set dates fine in his file.
ASKER
we have tried replacing the form design with the template that the rest of our 10,000+ users use and that did not fix it for him. I think it might be a windows setting but it's not in the regional date/time settings
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ASKER
Client version is 5.0.8
ASKER
I was able to do it fine with his id on my computer. That's what leads me to believe it is pc-dependent. I am not able to try my id on his computer as he is located at a different location.
And you don't have any means of taking over his system? That's too bad. Anyone else at his location who wants to give it a try?
I assume there are no date-problems in other applications (e.g. Excel)? That effectively leaves Notes. As Hemantha says: modify the preferences in Notes, save them and restart the Notes client. To no avail??
I assume there are no date-problems in other applications (e.g. Excel)? That effectively leaves Notes. As Hemantha says: modify the preferences in Notes, save them and restart the Notes client. To no avail??
When you say "they are trying to select a date," I assume two things:
1) That you don't really mean the user has multiple personalities *wink*
2) The user is using a date picker to select the date, not type a date in
Is this so? And what happens if this user types the date in manually? Does it work then? Also, try having the user forward an e-Mail to you (any old e-Mail will do, just forwarded or replied with history), so that you can see how the workstation formats a computed date field.
1) That you don't really mean the user has multiple personalities *wink*
2) The user is using a date picker to select the date, not type a date in
Is this so? And what happens if this user types the date in manually? Does it work then? Also, try having the user forward an e-Mail to you (any old e-Mail will do, just forwarded or replied with history), so that you can see how the workstation formats a computed date field.
ASKER
Well, it's not my problem anymore. Thanks for the help.