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Veritas Backup exec 9.1 reporting corrupt Outlook PST file

Posted on 2004-08-11
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Last Modified: 2013-12-01
I recently setup a Windows 2003 Server with backup Exec 9.1 and everytime the backup runs I get a status of failed. The error reported is that a Outlook PST file is corrupt. Now I see this with 4 PST files. Now the users are not reporting any problems with the mail file. What could be the problem here and what can I do to fix it.
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Question by:Djrobluv
11 Comments
 
LVL 15

Expert Comment

by:Cyber-Dude
ID: 11774099
Try to shut down the Exchange Server (or any Outllok application - if you remotely backup PST files).

Cyber
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Author Comment

by:Djrobluv
ID: 11774197
No exchange Server running. Email is collected from ISP with Outlook Client and PST file is stored on the users Home Network drive just in case they lose their hard drive. Everyone logs out of Outlook every night before going home.
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LVL 6

Expert Comment

by:JRaster
ID: 11774448
If they have outlook 2003, they may not be really closing outlook.  Might have them try loging off thier system and see if you still get backup errors.
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Author Comment

by:Djrobluv
ID: 11774479
These users in question totally log off and shutdown before they leave at night....
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LVL 6

Expert Comment

by:JRaster
ID: 11774760
Does backupexec have full administrative rights to the PST files?
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Author Comment

by:Djrobluv
ID: 11774790
It should I'm using the administrators user id when running the backup. We have about 25 users and of which 4 users are having the corruption issue. So I would say yes backup exec has administrative rights..
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Expert Comment

by:JRaster
ID: 11774836
Not sure if this means much, but are the PST files on a server with the remote agent installed, or is backupexec connecting via user defined shares?
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Author Comment

by:Djrobluv
ID: 11774853
The PST files exist on our 2003 Server in the Users Home Drive. Backexec is installed on this server.
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Accepted Solution

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JRaster earned 750 total points
ID: 11774925
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LVL 2

Expert Comment

by:AndyJG247
ID: 11819567
I would say its worth re-checking the permissions on the pst files themselves - as suggested by JRaster.  The user might have changed the permission on the file so only their account has access.
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LVL 1

Expert Comment

by:OpTiCz
ID: 13698299
Looks like this thread is old, but I had the same problem. Since the PST is open it cannot be backed up. You can edit the registry on the media servers though to not fail when it encounters open pst or ost files.
http://seer.support.veritas.com/docs/193940.htm
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