Solved

Code 31 Error with DVD R/RW

Posted on 2004-08-11
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Last Modified: 2010-04-14
Recently my DVD / CD-R drive quit working on my Dell running Win 2k. I just assumed the drive was bad, since I'd had problems with it off and on for 2 years...so I replaced it with a new DVD R/RW. What I found was the same problem was happening with this new drive. It shows up in device manager, but with a yellow !. I am getting a Code 31 error on it. I've read all of the info on this problem in this site and Microsoft. I did have Easy CD v. 5.3.5 loaded. It did not show up in the Add/Remove Programs option, so I went to Roxio website and read how to do a manual uninstall, deleting all of the .dll files associated with it, etc. I also did remove the upper and lower filters from the registry. It still will not work. I've copied the device drivers from another computer running Win2k and it still won't work. I've spent about 8 hours on this now...rebooting and praying and still nothing. I'm no novice at this and so this is frustrating. There was another shareware program that I loaded the day before this problem started, but I uninstalled it when I found that the problem may be linked to CD burning programs...this shareware had that option. It was called Media@Show or something...it was a trial before you buy. It seemed to uninstall ok, but I'm wondering if that's still corrupting something.

Any ideas would be greatly appreciated.

Mike
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Question by:mdsackett
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Rob Stone earned 500 total points
ID: 11783291
Mike,

Apart from that, the only thing I would recommend is disconnect all your CD/DVD drives and boot into safe mode. Delete any drives (including hidden drives) and then check the filters are still deleted
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q270/0/08.ASP&NoWebContent=1

Then connect it back up and try again.

You've obviously spent a while on this problem already and although we like to get to the bottom of problems sometimes its just quicker to start a fresh install.

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by:mdsackett
ID: 11785279
Ok, I've tried all of this and still nothing.  So you're just thinking I should reinstall the system?  I've just about gotten to that point.  I'm debating whether just to upgrade to XP at this point. Does anyone forsee any problems in that?

Mike
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by:Rob Stone
ID: 11786140
I would still do a clean install of XP and not the upgrade path just incase the problem persists.

It shouldn't do but you never know.
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