Solved

Code 31 Error with DVD R/RW

Posted on 2004-08-11
3
210 Views
Last Modified: 2010-04-14
Recently my DVD / CD-R drive quit working on my Dell running Win 2k. I just assumed the drive was bad, since I'd had problems with it off and on for 2 years...so I replaced it with a new DVD R/RW. What I found was the same problem was happening with this new drive. It shows up in device manager, but with a yellow !. I am getting a Code 31 error on it. I've read all of the info on this problem in this site and Microsoft. I did have Easy CD v. 5.3.5 loaded. It did not show up in the Add/Remove Programs option, so I went to Roxio website and read how to do a manual uninstall, deleting all of the .dll files associated with it, etc. I also did remove the upper and lower filters from the registry. It still will not work. I've copied the device drivers from another computer running Win2k and it still won't work. I've spent about 8 hours on this now...rebooting and praying and still nothing. I'm no novice at this and so this is frustrating. There was another shareware program that I loaded the day before this problem started, but I uninstalled it when I found that the problem may be linked to CD burning programs...this shareware had that option. It was called Media@Show or something...it was a trial before you buy. It seemed to uninstall ok, but I'm wondering if that's still corrupting something.

Any ideas would be greatly appreciated.

Mike
0
Comment
Question by:mdsackett
  • 2
3 Comments
 
LVL 15

Accepted Solution

by:
Rob Stone earned 500 total points
ID: 11783291
Mike,

Apart from that, the only thing I would recommend is disconnect all your CD/DVD drives and boot into safe mode. Delete any drives (including hidden drives) and then check the filters are still deleted
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q270/0/08.ASP&NoWebContent=1

Then connect it back up and try again.

You've obviously spent a while on this problem already and although we like to get to the bottom of problems sometimes its just quicker to start a fresh install.

0
 

Author Comment

by:mdsackett
ID: 11785279
Ok, I've tried all of this and still nothing.  So you're just thinking I should reinstall the system?  I've just about gotten to that point.  I'm debating whether just to upgrade to XP at this point. Does anyone forsee any problems in that?

Mike
0
 
LVL 15

Expert Comment

by:Rob Stone
ID: 11786140
I would still do a clean install of XP and not the upgrade path just incase the problem persists.

It shouldn't do but you never know.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Adding Computers to AD groups through an SCCM Task Sequence
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question