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Outlook closes when accessing the contacts list in the "to" field when creating a new e-mail

Posted on 2004-08-11
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Last Modified: 2010-04-08
I have an exchange 5.5 server.  The client is running Outlook 2000 on a Windows XP Pro OS. Both server and client have all the latest patches for there respective apps and OSs.  When the client goes to create a new e-mail.  He clicks the "to" button then goes to the contacts via the show names dialogue box.  These contacts are in his pst file on the server in personal user folder.  As soo as he click on contacts in the drop down menu. Outlook closes imedately.  I have run the scanpst on the pst file and it comes back fine.  This is the only client experenceing this "issue".  Any clue as to what is causing this?  Thanks in advance, Eddie  
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Question by:Eddie_King
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12 Comments
 
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Expert Comment

by:sunray_2003
ID: 11776201
a)Open outlook .Go to help menu and click "Detect and repair". Check if this would help.

b)Also take a backup of all emails and go to control panel ---> mail --> delete the profile and recreate one again

c)Check for spywares and virus

d)If nothing works out repair or reinstall office go to control panel --> add/remove programs --> scroll down to office click on "change" and repair or reinstall . Then make sure to update going to http://officeupdate.microsoft.com
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Author Comment

by:Eddie_King
ID: 11776306
Tx, sunray will do in the AM before the client gets in and will let you know how it turns out tomorrow ;-)
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by:sunray_2003
ID: 11776321
OK thanks

SR
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LVL 23

Expert Comment

by:slink9
ID: 11776539
It sounds like if you run SCANPST and it fixes it, but gets corrupted later on, it may be caused by network problems.  Also check how the user closes Outlook.  He may be just flipping the power switch on his computer and not shutting down properly.  Also possible is that Outlook is not closing properly and that is corrupting it.
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Author Comment

by:Eddie_King
ID: 11776593
Tx, slink9, scanpst says the file is ok and doesn't turn out any errors at all. So I'm leaning to something wrong on the client apps side.  
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by:Yan_west
ID: 11776776
I had that problem a while ago, I had to delete the user outlook profile, and recreate it. if I remember correctly. It'S been a while.
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by:Yan_west
ID: 11776800
Control pannel -> Mail (that's where you can delete and recreate the profile from scratch)
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by:Eddie_King
ID: 11777112
Got it fixed, here is what I did.  I deleted the profile and rebooted. Added the profile back in. Problem still remainded.  I took the contacts and exported them out to contacts.pst file.  I ran the scanpst.exe on the new contacts.pst file.  NO errors! Then I deleted all the contacts.  I tried to create a new e-mail and was able to open the contacts via the "to" button as before and Outlook stayed open. Of corse there were no contacts but the app stayed open nonetheless.  I then went to file, open pst, and opened the contacts pst file which created a personal contacts folder.  I took the contents of that folder and copied it into the exchange contacts folder.  I then deleted the personal folder and was able to create a new e-mail and selected contacts from the names select list dialogue box and picked contacts,  the list populated as hoped and the app stayed open.

Hope this helps someone in the future.
Tx, everyone
Eddie
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by:sunray_2003
ID: 11777292
It looks to me just a profile corruption

SR
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by:sunray_2003
ID: 12440382
Eddie_King

Please post back about the latest..   Did you try to recreate your outlook profile and check
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