hmjones
asked on
I can access one of our external websites, but not another.
First, my apologies if I put this question in the wrong area.
My client has 2 different websites hosted by the same external hosting company.
From inside my client's network we can access the first website www.site1.com without any issues.
However, from inside my client's network we can't access the second website www.site2.com
Here are my troubleshooting steps.
1. Performed NSLOOKUP on both sites from inside my client's network. No issues. Both "www.site1.com" and "www.site2.com" resolve to correct IP address respectively.
2. I can access both "www.site1.com" and "www.site2.com" outside of my client's facility. However, I can only access "www.site1.com", but can't access "www.site2.com" from inside my client's facility.
3. I've tried using IP address for "www.site2.com" as a url from a web browser as such http://216.147.xxx.xx from inside my client's facility. That didn't work.
4. I've performed all of the above steps on different PCs with different OSs inside my client's facility. The OSs are as follows. Windows XP Pro, Windows 98SE, Windows 2003 SBS. All with the same results. Failure to access "www.site2.com".
5. I've checked my client's active firewall log to see if the "www.site2.com" site is being blocked, either by name, ip address, or other. Nothing.
6. I've changed the external IP address of my client's firewall to a different IP address in the same range in hopes that if our external IP address was be blocked by our webhost provider that would fix the problem.
7. I've performed traceroutes to both sites from inside my client's facility with the same results.
My only thoughts are that our web host provider has a firewall that is blocking my client's external network address from accessing the "www.site2.com" site.
Other than that, I'm at a loss. Any suggestions.
My Client's Network consists of 2 Servers. 1 Windows 2000 SBS (Primary DNS) for Exchange and File Services and 1 Windows 2000 Server for SQL (Secondary DNS). Most workstations are XP Pro with exception of a couple that are Win98se. They have a WatchGuard 100 Firewall and have internet and phone access via CBEYOND.
My client has 2 different websites hosted by the same external hosting company.
From inside my client's network we can access the first website www.site1.com without any issues.
However, from inside my client's network we can't access the second website www.site2.com
Here are my troubleshooting steps.
1. Performed NSLOOKUP on both sites from inside my client's network. No issues. Both "www.site1.com" and "www.site2.com" resolve to correct IP address respectively.
2. I can access both "www.site1.com" and "www.site2.com" outside of my client's facility. However, I can only access "www.site1.com", but can't access "www.site2.com" from inside my client's facility.
3. I've tried using IP address for "www.site2.com" as a url from a web browser as such http://216.147.xxx.xx from inside my client's facility. That didn't work.
4. I've performed all of the above steps on different PCs with different OSs inside my client's facility. The OSs are as follows. Windows XP Pro, Windows 98SE, Windows 2003 SBS. All with the same results. Failure to access "www.site2.com".
5. I've checked my client's active firewall log to see if the "www.site2.com" site is being blocked, either by name, ip address, or other. Nothing.
6. I've changed the external IP address of my client's firewall to a different IP address in the same range in hopes that if our external IP address was be blocked by our webhost provider that would fix the problem.
7. I've performed traceroutes to both sites from inside my client's facility with the same results.
My only thoughts are that our web host provider has a firewall that is blocking my client's external network address from accessing the "www.site2.com" site.
Other than that, I'm at a loss. Any suggestions.
My Client's Network consists of 2 Servers. 1 Windows 2000 SBS (Primary DNS) for Exchange and File Services and 1 Windows 2000 Server for SQL (Secondary DNS). Most workstations are XP Pro with exception of a couple that are Win98se. They have a WatchGuard 100 Firewall and have internet and phone access via CBEYOND.
ngravatt
what error are you getting when you try to access site2?
ASKER
The typical IE message "The page cannot be displayed" ....
Can you ping the IP of Site2.com from inside their network?
ASKER
No. However, I can't ping www.site1.com either, but I am able to access www.site1.com through IE. I can't ping www.site2.com nor access it through IE.
Sorry, after rereading I saw the traceroute you did which should be the same as the ping result. Can you put a workstation outside your firewall with a fixed, public IP in your range and use your ISPs DNS servers to see if you get the same result.
ASKER
Sure... no worries. It's a complicated issue. I'll see if I can put a workstation outside the firewall with an address in the same range. I'll let you know. Thanks.
could be the firewall on your client's side. Do you have PAT setup? None of your previous tests used port 80 (http).
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Yes fair enough missed that bit - I've just learned here to always ask the basic questions just in case - seems very odd that they can resolve all other sites except that one - firewalls tend to permit port 80 or they don't - nothing in server dns settings that could be causing problems here I suppose?
Still puzzled,
Deb :))
Still puzzled,
Deb :))
ASKER
Ok... with your gracious help I've figured it out. CANLLC and Debsyl99 were on the right track. Here's what was happening. www.Site2.com has a redirect to Site1.com/Site2pages. Site1.com cannot be resolve internally without preceeding it with www. So, I'm having our website design person make the necessary changes to include www.Site1.com/Site2pages in the redirect. Although I'm not 100% sure this is the fix. I'm at least 99% sure this is the problem. Thanks to everyone involved. Thanks also to NGRAVATT for the PAT answer. Although I'd already been there I like your thinking. I plan to split the points between CANLLC and Debsyl99.
Again, Thanks,
Heath.
Again, Thanks,
Heath.
Sounds like it should be along the right lines I agree - well hope it works out , let us know,
Thanks
Deb :))
Thanks
Deb :))
ASKER
BTW, I just received confirmation today 100% successful to the above issue. Preceeding site1.com/site2pages with www fixed the issue. Thanks again everyone.