Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 606
  • Last Modified:

Problem starting IIS default web site

Windows 2003 Server - updates current
Symantec AV Server - current
Exchange 2003 Server - newly installed
Share Point Portal Services 2003 - newly installed

PROBLEM: Default web site is stopped and will not start.

Error message is: "The process cannot access the file because it is being used by another process."

Event viewer (system log) also records the following errors:

"Cannot register the URL prefix 'https://*:443/' for site '1'. The site has been deactivated.  The data field contains the error number."

AND

"Unable to bind to the underlying transport for 0.0.0.0:443. The IP Listen-Only list may contain a reference to an interface which may not exist on this machine."

I have rebooted (of course), tried all combinations of restarting WWW service and default site.  I have stopped all sharepoint services in combination with my restart attempts, and also have stopped SAV as well.  In addition I have excluded the INETPUB directory from SAV realtime protection.

Any other ideas...?

Thanks.

0
jamest521
Asked:
jamest521
  • 8
  • 5
  • 3
  • +1
1 Solution
 
alimuCommented:
Exchange and Sharepoint could both be using this port - if you open up computer management, services & apps and look at IIS, check if you have other websites listed there and what ports they are operating on.

running netstat -ao from the command prompt will show you listening ports and the process id's that are using them (then you can check task manager to work out which process id = which app).
0
 
jodypeetCommented:
yup sounds like you've got either 2 websites trying to use the same port, or two websites trying to use the same directory.
Check all sites in IIS for ports and directories.
0
 
Dave_DietzCommented:
What's your IP address?

Dave Dietz
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
alimuCommented:
Jamest521 - could you please comment and advise if you're still having issues.
thanks,
AJ.
0
 
jamest521Author Commented:
AJ - Thanks for the comments - much appreciated.  This server is at a customer site - I won't visit again until at least Tuesday.  I appreciate your patience and assistance and I will be trying your suggestions out as soon as I get back there...

Cheers,
James
0
 
jamest521Author Commented:
Checked as suggested above - nothing listening on 80 or 443 (the ports assigned to the default website). As a result of the Exchange and SPSS installs I have various subsites of the default site but none are assigned conflicting ports. The SPSS Central admin site is assigned 3661. No directory conflicts either.

Stopped the SPSS site but trying to start the default site still gives the original error message.

I'm out of ideas except for removing SPSS and seeing what happens...

James
0
 
Dave_DietzCommented:
Telnet to port 443 and see if you get a response.

I have seen a number of issues where a hidden process grabs 443 and that could cause the issue you are seeing.

If you will post your IP address I will be happy to check it out. (Hence my request 6 days ago.....)  

:-)

Dave Dietz
0
 
jamest521Author Commented:
Dave,

I will try the Telnet option.  At this point in time, the server is not visible from the outside - have not yet enabled the firewall for 1-1 NAT to this box.  Always cautious, I was not prepared to expose any service suntil I was happy with the operation of the box.

Thanks,
James
0
 
alimuCommented:
Check your IP address on the site is correct.  I'm not sure if the error you showed in the first post was as displayed or altered for posting on EE, but 0.0.0.0 won't work.  Try using "All unassigned" at least while you're troubleshooting the issue.
0
 
jamest521Author Commented:
The error messages were as displayed... I will be troubleshooting some more tomorrow...
0
 
jamest521Author Commented:
Well, having reached dead-end with the variou ssuggestions above I removed (or should say tried to remove) SPSS -it failed during the uninstall.  Stopped and disabled all the associated services anyway and then proceeded to remove Exchange and IIS.

Reinstalled IIS and then Exchange. IIS worked fine, default web site started, Outlook Web Access worked.  Did nothing further to the server and when I arrived this morning the default web site had stoped and is now giving the same error message as before.

I know you guys must be getting bored with this one but any ideas...?

Thanks,
James
0
 
Dave_DietzCommented:
What results did you get when trying to telnet to port 443?

Dave Dietz
0
 
jamest521Author Commented:
Dave,

I get a connection but no other prompts.

Host is 216.204.155.21  - ports 25, 80, 443, and 3389 are open.

Regards,
James
0
 
Dave_DietzCommented:
Should it come up with HP Power Manager?

Thisis the output I get from Wfetch:

started....
WWWConnect::Connect("216.204.155.21","443")\n
source port: 3387\r\n
REQUEST: **************\nGET / HTTP/1.1\r\n
Host: 216.204.155.21\r\n
Accept: */*\r\n
\r\n
RESPONSE: **************\n
HTTP/1.0 302 Redirect\r\n
Server: GoAhead-Webs\r\n
Date: Thu Aug 26 22:01:34 2004\r\n
Pragma: no-cache\r\n
Cache-Control: no-cache\r\n
Content-Type: text/html\r\n
Location: https://216.204.155.21/index.asp\r\n
\r\n
<html><head></head><body>\r\n
\t\tThis document has moved to a new <a href="https://216.204.155.21/index.asp">location</a>.\r\n
\t\tPlease update your documents to reflect the new location.\r\n
\t\t</body></html>\r\n
\r\n
finished.

Seems to indicate that the server listening on 443 is GoAhead-Webs, not IIS.  This would cause a problem for IIS binding to that port....  :-)

Dave Dietz
0
 
jamest521Author Commented:
Yes, the server is running HP Power manager and it does have an SSL mode for the management web site. I will follow this lead today and let you know. Thanks for the investigation - hopefully you have nailed it.  

Cheers,
James
0
 
jamest521Author Commented:
Dave,

That solved the problem. Thanks!!!

Cheer,
James
0
 
Dave_DietzCommented:
Glad to be of assistance.....  :-)

Dave Dietz
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 8
  • 5
  • 3
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now