Internet Explorer crashes at launch; won't run after adding a plug in.
Posted on 2004-08-11
I was recently working on a client's windows 98 PC with IE6 on it. I went to the Symantec site to show her some options on AntiVirus software and the browser promtped me to allow a plugin which I believe was something for Flash. Assuming all was okay with this, I clicked yes. Immediately after this the browser crashed and wanted to send Bill an error report. Now, no matter what I do, the browser crashes on launch. At the time this first occurred I had an independent session open in another browser window (which didn't crash because it was a second instance of the app previously running) and the browser was already on the windows web site ready to download updates. I went ahead and downloaded the updates to make sure she was completely up to date with OS and IE patches and I hoped that would correct any problematic files in IE. Sadly, even after reboot, the condition still exists with IE crashing every time we try to launch it. To get her out on the internet while I try to hunt down a cure, I installed Netscape 7.1 (I carry the CD with me -- you just never know). Anyone have any ideas what to do? It's not like I can uninstall IE seeing as Bill has so thoughtfully made it an integral part of the OS.
She runs QuickBooks 2004 and QB is reliant on IE to get its updates and send email invoices to clients. So leaving her permanently on another browser -- no matter how enticing the prospect of it might be -- is *not* an option.
Thanks in advance.