OfficeScan 5.58 on Windows 2003 Server

Posted on 2004-08-11
Medium Priority
Last Modified: 2009-10-22
I am having a problem where OfficeScan install will load ok, but I cannot access the Management Console. It stops at the /officescan/cgi/cgiChkMasterPwd.exe in the browser address bar. Am I missing a security setting on the Server IIS? It does the same thing from Windows 98, 2000 XP, and 2003 Server
Question by:jasenwalker

Expert Comment

ID: 11781362
I had the same problem with OfficeScan 6.5.  My officescan 5.58 worked fine, but when I upgraded to 6.5 I got the same error.

Try to re-install 5.58 over itself, that worked for my 6.5.  If you want to upgrade to 6.5, you will have to contact your Trend Micro reseller.  They can request a new registration key for you.

I think your IIS security settings are not to blame.  I to went through mine like crazy, but everything was setup correctly, the re-install fixed it.

Author Comment

ID: 11782757
I have installed and re-installed multiple times. I even "borrowed" a auth code from another server running OfficeScan 6.5 and installed it, and got the same result as well. Trend Support knows nothing of this error, but I think they just don't know either ...
1) Why it happens, or
2) How to fix it

Thanks for the knowledge that I am not the only one, I also picked thru the secutiry settings and once gave full rights to everyone to the IIS properties AND the NTFS permissions - Didn't help either.

I will keep trying!

Author Comment

ID: 12061185
I fixed it - evidently there is a setting in the IIS Web Page setup which puts IIS 6 in IIS 5 "emulation" mode. It reduces the security, but allows OfficeScan to work fine. I am running with no issues now!

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Expert Comment

ID: 12602741
This is an "expert" comment, just to follow up.

Officescan 6.x needs to be put in the correct IIS application pool to run properly. The Default App pool doesn't like it for some reason. As most of my servers are SBS I use the Exchange App pool...


Accepted Solution

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ID: 12637508
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Expert Comment

ID: 14411326
Just because I spent way TOO many hours on trying to find a relevant answer to this problem - I thought I would post the actual solution here !

You need Java VM installed for the sign on to the Web Management console to work.  Otherwise it just returns Login failed with no relevant explaination.
I installed the MS JVM and all worked a treat after that.  Did not try with SUN Java - but expect that should work too.

Changing IIS to IIS 5.0 Isolation mode did not help and proceeded to stuff up all the other sites under the www service.

Hope this helps someone else in the future.




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