Solved

OfficeScan 5.58 on Windows 2003 Server

Posted on 2004-08-11
7
652 Views
Last Modified: 2009-10-22
I am having a problem where OfficeScan install will load ok, but I cannot access the Management Console. It stops at the /officescan/cgi/cgiChkMasterPwd.exe in the browser address bar. Am I missing a security setting on the Server IIS? It does the same thing from Windows 98, 2000 XP, and 2003 Server
0
Comment
Question by:jasenwalker
7 Comments
 
LVL 2

Expert Comment

by:tomasg18
ID: 11781362
I had the same problem with OfficeScan 6.5.  My officescan 5.58 worked fine, but when I upgraded to 6.5 I got the same error.

Try to re-install 5.58 over itself, that worked for my 6.5.  If you want to upgrade to 6.5, you will have to contact your Trend Micro reseller.  They can request a new registration key for you.

I think your IIS security settings are not to blame.  I to went through mine like crazy, but everything was setup correctly, the re-install fixed it.
0
 

Author Comment

by:jasenwalker
ID: 11782757
I have installed and re-installed multiple times. I even "borrowed" a auth code from another server running OfficeScan 6.5 and installed it, and got the same result as well. Trend Support knows nothing of this error, but I think they just don't know either ...
1) Why it happens, or
2) How to fix it

Thanks for the knowledge that I am not the only one, I also picked thru the secutiry settings and once gave full rights to everyone to the IIS properties AND the NTFS permissions - Didn't help either.

I will keep trying!
0
 

Author Comment

by:jasenwalker
ID: 12061185
I fixed it - evidently there is a setting in the IIS Web Page setup which puts IIS 6 in IIS 5 "emulation" mode. It reduces the security, but allows OfficeScan to work fine. I am running with no issues now!

Jasen
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 15

Expert Comment

by:harleyjd
ID: 12602741
This is an "expert" comment, just to follow up.

Officescan 6.x needs to be put in the correct IIS application pool to run properly. The Default App pool doesn't like it for some reason. As most of my servers are SBS I use the Exchange App pool...

0
 

Accepted Solution

by:
modulo earned 0 total points
ID: 12637508
PAQed with points refunded (250)

modulo
Community Support Moderator
0
 

Expert Comment

by:Cal_online
ID: 14411326
Just because I spent way TOO many hours on trying to find a relevant answer to this problem - I thought I would post the actual solution here !

You need Java VM installed for the sign on to the Web Management console to work.  Otherwise it just returns Login failed with no relevant explaination.
I installed the MS JVM and all worked a treat after that.  Did not try with SUN Java - but expect that should work too.

Changing IIS to IIS 5.0 Isolation mode did not help and proceeded to stuff up all the other sites under the www service.

Hope this helps someone else in the future.

Cheers

Cal_online

0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I guess it is not common knowledge to most Wintel engineers/administrators: If you have an SNMP-based monitoring system in your environment (and it's common to have SNMP or Syslog) it's reasonably easy to enable monitoring of the Windows Event logs,…
Numerous times I have been asked this questions that what is it that makes my machine log on so slow, there have been cases where computers took 23 minute exactly after taking password and getting to the desktop. Interesting thing was the fact th…
This Micro Tutorial will teach you how to censor certain areas of your screen. The example in this video will show a little boy's face being blurred. This will be demonstrated using Adobe Premiere Pro CS6.
This Micro Tutorial will give you a basic overview how to record your screen with Microsoft Expression Encoder. This program is still free and open for the public to download. This will be demonstrated using Microsoft Expression Encoder 4.

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question