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Diagnostic-Code: smtp; Permanent Failure: Other address status

Posted on 2004-08-11
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Last Modified: 2012-08-14
I began getting this  message when I send an E mail from work to my home E mail account.

What is causing this?
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Question by:jseverson
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sunray_2003 earned 500 total points
ID: 11779311
What ISP do you have at work ?

Have you tried to recreate the email account (just by deleting it and creating it again ) and checked if that would solve the issue ?

It looks to me that your ISP is blocking email to may that specific email account.

Are you able to send emails to any other email address fine ?

Once you create an account in outlook , go to the properties of that account
like in outlook
Tools --> email accounts --> view or change existing email account
click on the account and press change and then More settings
go to outgoing server tab
and check " my outgoing server requires authentication"

press OK and comeout..

now try sending email. check to see if you get the same error

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Author Comment

by:jseverson
ID: 11779347
I have  Outlook 2000 on my work PC.   I work for a major financial services company.

I am able to send to all other E mail addresses without any problem.

Are you saying my company has blocked me from sending to my home address?  

I am not able to find a memu tree to change existing E mail accounts
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LVL 49

Expert Comment

by:sunray_2003
ID: 11779362
what email account you have at home that you are using ?

Can you send email from any other network computer in your office to home ?

oh i forgot to ask you what version of outlook you had ?

This is how you need to go in outlook 2000 to check that outgoing server requires authentication
http://support.earthlink.net/mu/1/psc/img/walkthroughs/windows_9x_nt/email/outlook_2000/2230.psc.html
SR
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Author Comment

by:jseverson
ID: 11779632
Have not  tried sending E mail from another network computer to home..good idea, will try in AM

Outlook 2000 SP-3  9.0.0.6627

The general tab for the Microsoft Exchange Server does not have a box  for  server authentication

Thx

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