Link to home
Start Free TrialLog in
Avatar of Peter073
Peter073

asked on

Symantec Live Update Error – LU1814: LiveUpdate could not retrieve update list.

I am running NortonSystemWorks on two a notebook running XP.  The machine consistently gets the above error message when running LiveUpdate. I am unable to update my virus definitions.  I have uninstalled and reinstalled the package, which did not help and in fact made matters worse as now the only virus definitions I have going are the ones out of the box.  The software worked fine for a couple of months after I bought it, so I suspect this is related to an one of several upgrades I did to XP and to IE.  Can anyone get me around this?

Peter073
ASKER CERTIFIED SOLUTION
Avatar of SheharyaarSaahil
SheharyaarSaahil
Flag of United Arab Emirates image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Peter073
Peter073

ASKER

This was correctly identified as a virus, but after following the instructions on the Symantec page, I discovered that I had three of them and they worked in cooperation to negate the Symantec solution and in fact made things so bad that I had to scratch both machines.  Good ID on the virus though,

Peter