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Symantec Live Update Error – LU1814:  LiveUpdate could not retrieve update list.

Posted on 2004-08-11
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Last Modified: 2012-05-05
I am running NortonSystemWorks on two a notebook running XP.  The machine consistently gets the above error message when running LiveUpdate. I am unable to update my virus definitions.  I have uninstalled and reinstalled the package, which did not help and in fact made matters worse as now the only virus definitions I have going are the ones out of the box.  The software worked fine for a couple of months after I bought it, so I suspect this is related to an one of several upgrades I did to XP and to IE.  Can anyone get me around this?

Peter073
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Question by:Peter073
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SheharyaarSaahil earned 250 total points
ID: 11779644
Hello Peter073 =)

Error: "LU1814: LiveUpdate could not retrieve the update list"
http://service1.symantec.com/SUPPORT/sharedtech.nsf/pfdocs/2002082616293813
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by:Peter073
ID: 11802368
This was correctly identified as a virus, but after following the instructions on the Symantec page, I discovered that I had three of them and they worked in cooperation to negate the Symantec solution and in fact made things so bad that I had to scratch both machines.  Good ID on the virus though,

Peter
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