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SBS 2003 Exchnage restore. Info required.

Posted on 2004-08-12
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Last Modified: 2010-05-19
OK, a long situation but I will describe it as best I can.
SBS2003 server (Standard) running exchange, AD, Sophos and Puremessage (smtp virus/spam filter from sophos).
Up and running fine for 2 weeks after install.

Noticed that Puremessage had locked up. Rebooted, all fine (email stops when it locks)
Noticed that Puremessage had locked up again, rebooted, all fine
Noticed that Puremessage had locked up again, uninstalled, and reinstalled puremessage.
Email now coming in properly again.
Puremessage locks up again. Rebooted. Server will not start. Bootup stops on "Applying your settings" before logon.
Rebooted, same problem.
Into safemode, set to manual all Sophos and Puremessage services. Reboot to normal mode, same problem.
Safemode again, set to manual all exchange, veritas and 3rd party software services. Machine boots into normal mode.
In normal mode can't start any services, 3rd party system or otherwise. It takes a long time, errors and says that service did not respond in a timely mannor. Cant uninstall Puremessage, installer locks up with not responding. Cant uninstall it in safe mode as it is a 32bit app and requires windows installer to be running.

Now my view on this cockup is that the best way forward is to probably uninstall puremessage and run exchange installer in repair mode. I have never done this in SBS only normal 2003. Is it possible, does anybody know the command/route.

Alternitivly if that does not work, I need to reinstall onto a fresh hard disk and restore from the tape backup (Veritas BE9.1) however the way that the exchange has been backed up is by in the job selection, backing up the information store. Alternitivly, restore the exchange from tape, but capture the existing database. Is this possible? What files do I need to copy out of the way first? How do I do this?

Is there an easy way to restore the exchange DB if I reload the server. The reason I ask is that if the services are not starting up then it appears to be a core windows problem rather than just a Puremessage/Exchange problem. Maybe an OS reload first would be best.

Secondally, the tape backup is a day out of date. The users are using cashed exchange mode, so have .ost's. Are there any free programs that work to convert these into .pst's? If there is then we can inport the data backin for the day lost from the backup.

This question is urgent, and really good help/reading/hand holding will be worth lots of extra points.

Over to you guys,

Simon



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Question by:prebs666
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by:ikm7176
ID: 11782121
i would first like to reboot the server with "last good Known configuration" and see that the performance is normal.

If still problem persists, i would use the Exmerge tool to make a .pst of all the mailboxes and reinstall the exchange.
download the exmerge tool at microsoft site. Read the document attached with the download.


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by:BNettles73
ID: 11786921
Download OST to PST utility here - http://hellomate.typepad.com/exchange/2003/07/ost_to_pst.html - FYI, I'd do that first if you are having problems getting the IS up and running ...

If you have online backups then the restore process isn't that difficult if you've done it before ... if you have all of the data may be quicker to just blow it out and start over ... no easy answer for this one ...

Have you tried reregistering the DLLS on MSIExec and Puremessage and then trying to do the uninstall?
Have you contacted the software provider to troubleshoot ... or do they charge you?
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by:prebs666
ID: 11881572
Last known good configuration is no good, as we have had logins since the problem.
OST to PST doesn't work with outlook 2003.

Final solution I came up with was export from the ost, (cashed exchange mode) reload and reimport.

How do I cancel this question, just I do not feel that either of the comments above answer the question either in full or part?

Simon
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Expert Comment

by:BNettles73
ID: 11882677
strange ... I've used the ost to pst utility several times with 2003 clients ...

To cancel the question you will need to post on the forums .. http://www.experts-exchange.com/Community_Support/
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Expert Comment

by:PeterZw
ID: 14516503
Dear Simon

Perhaps I must write my problem more exact.

I reinstall the server.
Create the user on the server (same name)
Login on a PC, start Outlook and Connect to the Exchange server.
Now I have a mailbox on the server and an Outlook.ost file on the PC, no problems, synchronize ok.
Then I restore the mailbox on the server.
Now I have a mailbox on the server with the restored mails etc. and an Outlook.ost file on the PC with nothing.

How can I export the mails out of the mailbox or synchronize the mailbox and Outlook.ost file ?

Or an other method to get the mails out of the Veritas EXEC 9.1 backup?
If I have the mails etc. I can import the mails etc. to a new user.

Best regards

Peter
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