Solved

too often get "Potentially harmful" notice

Posted on 2004-08-12
3
409 Views
Last Modified: 2010-04-08
We have recently been unable to recieve most of our e-mails.  We formerly got the  warning about once in a hundred messages.  Now it occurs in 9 out of 10 messages.  Typical notice:

 
IMPORTANT NOTICE
jjsmith@clarkson.edu sent you an e-mail containing potentially harmful content
 
 
You are receiving this notice because jjsmith@clarkson.edu sent you a message containing potentially harmful content such as viruses or forbidden attachments. The message has been cleaned of its suspicious content and is enclosed as an attachment. If you have any doubts about the message or need more information, please contact your System Administrator

Suspicious content:File 'document_word.pif' has a forbidden name

 How can we stop this from happening so frequently and access the messages with their attachments??

wilhelm1@slic.com
 
 
0
Comment
Question by:fredwilhelm
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 20

Expert Comment

by:Dufo G. Belski
ID: 11784213
This doesn't sound like a standard Outlook/Exchange message.  I suspect you are using a third-party anti-virus program that scans your email.  I suggest you do contact whoever is in charge of your email system.
0
 
LVL 4

Accepted Solution

by:
munkyxtc earned 450 total points
ID: 11784310
Actually, it looks like the file 'document_word.pif' is being picked up as a virus by the email scanners -- I'd assume that you use exchange server, and have some or all of the following email attachments automatically denied [since they are known for harboring virus']

*.ade;*.adp;*.bas;*.bat;*.chm;*.cmd;*.com;*.cpl;*.crt;*.exe;*.hlp;*.hta;*.inf;*.ins;*.isp;*.js;*.jse;*.lnk;*.mdb;*.mde;*.msc;*.msi;*.msp;*.mst;*.pcd;*.pif;*.reg;*.scr;*.sct;*.shb;*.shs;*.url;*.vb;*.vbe;*.vbs;*.wsc;*.wsf;*.wsh;*.dll;*.eml .app, .fxp, .prg,  .wmd, .asf and .asx

These messages are most likely being caused by a virus infected machine [not neccesarily on your network] that is using it's own SMTP engine, and your name just happens to be on the mailing list which it is mass mailing from -- Unfortunately, there is not much that can really be done as it won't stop until the infected machine gets cleaned -- or you could always just block incoming email from the offending email address.

Let me know if this helps.
0
 
LVL 4

Expert Comment

by:munkyxtc
ID: 11784333
BTW --

>>How can we stop this from happening so frequently and access the messages with their attachments??<<

You don't want the info that is in those attachments.
0

Featured Post

Create Professional Looking Email Signatures

Create "Professional HTML Email Signatures" with ease.
7 Day Money Back Guarantee if not 100% Satisfied.
Affordable - Try it out for 7 Days Totally Risk Free.
Installers provided for over 45 Email clients.
Both Windows & MAC Supported.
Highly Recommended!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Restriction incoming email to Exchange 2010 4 62
OUTLOOK 2016 receive time interval 8 74
Extract mails from OST file (Offline) 7 55
Outlook Outbox Messages in Exchange 4 28
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question