My Exchange administrator is uncontactable on holiday and I have just had to rebuild my PC due to a virus - getting my outlook 2002 client to access our exchange server is proving very very difficult!
I know my Exchange Server is on-line and working as we also use a BlackBerry Enterprise server and I am able to receive and send emails via my BlackBerry as normal. Equally I can ping the exchange server from my PC so there is no doubt over the connectivity between server and pc. We are running Exchange 2000 on a Windows 2000 server.
My PC runs Windows XP pro and has Outlook 2002 on it and I have been trying to add the exchange server as a new email account but with no success - this is the course of events:
Control Panel - Mail - Email Accounts - Add a New Email Account - Select "Microsoft Exchange Server" - under Microsoft Exchange Server I put the IP address of the Exchange server in (10.1.55.199) and under username I enter my user name (ed.butterworth) - I hit "Check Name" and the Enter Password Prompt comes up having found the Domain Name (BROADSWORD-MS). I enter the password - there's a pause of 4-5 seconds and then comes a box titled "Connecting to Microsoft Exchange Server" saying "your microsoft exchange server is unavailable" with 3 buttons: Retry, Work Offline and Cancel. Clicking Retry yields nothing so I click Cancel and then where I enetered the IP address (10.1.55.199) the address changes to BROADSWORDSVR and the UserName becomes underlined -which implies to me that the account Ed.Butterworth is in fact recognised but for some reason beyond me the outlook client cannot reach the exchange server.
This is an urgent case as I have several customer proposals that I need to access from my "Sent items" and it is crucial that I get this in place ASAP. Therefore I am giving this question the maximum 500 points.
I look forward to whatever help you may be able to offer