Configuring Outlook 2002 with Exchange Server 2000

Posted on 2004-08-12
Medium Priority
Last Modified: 2011-10-03

My Exchange administrator is uncontactable on holiday and I have just had to rebuild my PC due to a virus - getting my outlook 2002 client to access our exchange server is proving very very difficult!

I know my Exchange Server is on-line and working as we also use a BlackBerry Enterprise server and I am able to receive and send emails via my BlackBerry as normal.  Equally I can ping the exchange server from my PC so there is no doubt over the connectivity between server and pc.  We are running Exchange 2000 on a Windows 2000 server.

My PC runs Windows XP pro and has Outlook 2002 on it and I have been trying to add the exchange server as a new email account but with no success - this is the course of events:

Control Panel - Mail - Email Accounts - Add a New Email Account - Select "Microsoft Exchange Server" - under Microsoft Exchange Server I put the IP address of the Exchange server in ( and under username I enter my user name (ed.butterworth) - I hit "Check Name" and the Enter Password Prompt comes up having found the Domain Name (BROADSWORD-MS).  I enter the password - there's a pause of 4-5 seconds and then comes a box titled "Connecting to Microsoft Exchange Server" saying "your microsoft exchange server is unavailable" with 3 buttons: Retry, Work Offline and Cancel.  Clicking Retry yields nothing so I click Cancel and then where I enetered the IP address ( the address changes to BROADSWORDSVR and the UserName becomes underlined -which implies to me that the account Ed.Butterworth is in fact recognised but for some reason beyond me the outlook client cannot reach the exchange server.

This is an urgent case as I have several customer proposals that I need to access from my "Sent items" and it is crucial that I get this in place ASAP.  Therefore I am giving this question the maximum 500 points.

I look forward to whatever help you may be able to offer

thanks, Ed
Question by:ebutterw
  • 2
LVL 104

Expert Comment

ID: 11787576
Has the machine itself been reconnected to the domain? The username/password prompt makes me doubt this.
The underlining of the servername and username confirms that the Exchange server knows who you are but communication is still failing.
Anything between you and and the Exchange server? Firewalls etc?


Accepted Solution

robinluo earned 2000 total points
ID: 11787641
do you know if your exchange has OWA enabled?

why don't you try the Outlook Web Access from IE?

try this:

Expert Comment

ID: 11787663
My post will not fix your problem but at least can let you login to your mailbox and retrieve your file before you get your PC fixed.

Simon is correct that your PC sounds like haven't join the domain yet.

Author Comment

ID: 11788467
fantastic help in the OWA - yes it is set up but never new how to due it - that was rather simple!! (and highly effective).

Simon - yes there is a firewall (netscreen 5GT) that runs a VPN across the internet into another FW at the exchange site. - How can I get it to reconnect to the domain?

Thanks a million again - Ed

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Organisation is organized in a pattern to flow the day to day business, every application and system is interdepended on each other and when very important “Exchange Server downtime” happened.
If there is anything erroneous with Exchange Database, it causes a significant effect on email communication till the user remounts the database. Further, database crash directly affects Outlook users due to which they are unable to access their ema…
This video discusses moving either the default database or any database to a new volume.
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

600 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question