?
Solved

Can't Reinstall, Repair or Update MS Office 2003

Posted on 2004-08-12
7
Medium Priority
?
1,460 Views
Last Modified: 2008-01-09
Whenever I try to repair, uninstall or reinstall MS Office 2003, I get the message, "The patch package could not be opened.  Verify that the patch package exists," etc.  Another symptom:  When I run Excel, I get a couple of "Preparing to Install" messages before the program opens.  Finally, the MS Office Update site tells me that it "is unable to check for updates on this computer."

I would appreciate help.
0
Comment
Question by:hbock
7 Comments
 
LVL 9

Expert Comment

by:tosh9iii
ID: 11789999
I take it that you already tried reinstalling the patch or Service Pack 1
http://www.microsoft.com/downloads/details.aspx?FamilyId=9C51D3A6-7CB1-4F61-837E-5F938254FC47&displaylang=en
0
 
LVL 17

Expert Comment

by:wobbled
ID: 11791229
I would recommend completely removing the office program and reinstalling from scratch

 just get a copy of "Your Uninstaller! 2004" (http://www.ursoftware.com/)

You get a trail period for free.  This will not only remove office 2003, but will clean out any registry entries etc. allowing a completely new install.  Again if there are any third party addins that office is using the link to these will be removed.

Ideally remove office using the above program, go to http://v4.windowsupdate.microsoft.com/en/default.asp and make sure that your window OS  is fully upto date.  Then reinstall office and then go to http://office.microsoft.com/OfficeUpdate/default.aspx to check for updates

Hopefully that should sort it out



0
 

Author Comment

by:hbock
ID: 11792543
1.  I tried reinstalling SP1; same problem installing it as with all other operations.

2.  I ran "Your Uninstaller! 2004" and tried to use it to uninstall Office 2003.  After "uninstalling" Office 2003, nothing seems to have changed:  Office 2003 is still on my computer, and all the same symptoms persist.
0
The new generation of project management tools

With monday.com’s project management tool, you can see what everyone on your team is working in a single glance. Its intuitive dashboards are customizable, so you can create systems that work for you.

 
LVL 1

Expert Comment

by:dspent
ID: 11792615
Try this......


Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
In Registry Editor, locate the following registry key:
HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products\DFAD2CEE8555CA04E8C905508C8F018E

On the keyboard, press the DELETE key.
When you are prompted to do so, click Yes to confirm the deletion.
Quit Registry Editor.

Then remove Office and finally reinstall it if desired.


-Jones
0
 
LVL 1

Assisted Solution

by:dspent
dspent earned 200 total points
ID: 11792632
This may also help you a great deal....


http://support.microsoft.com/default.aspx?scid=kb;en-us;290301



-Jones
0
 
LVL 6

Expert Comment

by:nomi17
ID: 11793102
Your installer may be corrupt in which case you may want to reinstall from here (option #2):

http://www.microsoft.com/downloads/results.aspx?productID=&freetext=windows+installer&DisplayLang=en

Once you've replaced your installer try uninstalling Office 2003.

0
 
LVL 6

Accepted Solution

by:
nomi17 earned 800 total points
ID: 11793128
There is also a Windows Installer CleanUp Utility to uninstall the failed product.
Check out dspent's link above.
0

Featured Post

2018 Annual Membership Survey

Here at Experts Exchange, we strive to give members the best experience. Help us improve the site by taking this survey today! (Bonus: Be entered to win a great tech prize for participating!)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Windows Explorer let you handle zip folders nearly as any other folder: Copy, move, change, and delete, etc. In VBA you can also handle normal files and folders, but zip folders takes a little more - and that you'll find here.
Currently, there is an issue with being able to copy values from an external application to a dropdown list in Project Web Access (PWA).  The standard copy and paste methods don't seem to work properly. Here is a way to accomplish this task to s…
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…
The Relationships Diagram is a good way to get an overall view of what a database is keeping track of. It is also where relationships are defined. A relationship specifies how two tables connect to each other. As you build tables in Microsoft Ac…

601 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question