Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


Oracle connection problems

Posted on 2004-08-12
Medium Priority
Last Modified: 2012-08-14
When using tnsping to reach a remote oracle server I am getting the following error:

Message 3509 not found; No message file for product=NETWORK, facility=TNS

I've looked at the tnsnames.ora file and it looks fine. I even copied the tnsnames file and used it to connect from another box. Its just this one server that is bringing back the error. All others are connecting to the database just fine.

I'm not an oracle person so all this is foreign to me. Any ideas?
Question by:whatduh
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Expert Comment

ID: 11789252
What version of Oracle server and client are you using?
What OS platform?

In general, I would say you are either using an unsupported configuration, or its the install thats screwed. Without any more information, its difficult to say further.

You could always try setting TNSPING.TRACE_LEVEL=ADMIN in your SQLNET.ORA file, and seeing if the resultant trace file shows the root cause. These files can be daunting to read, but the information should be in there, just above the 3509 error.

LVL 48

Expert Comment

ID: 11790948
You have an installed  instance on the box from that you try to use tnsping. Bounce it.

Accepted Solution

Jankovsky earned 500 total points
ID: 11791169
Check differences in SQLNET.ORA file if it exists in the network admin directory.
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

LVL 13

Expert Comment

ID: 11791587
Ensure that NLS_LANG=AMERICAN_AMERICA on both the client and server sides.

The message file for the non-American message may not exist to return the error message.

oerr tns 3509
03509, 00000, "OK (%d msec)"
// *Cause: The operation succeeded, in this amount of time.
// *Action: No action necessary.

Expert Comment

ID: 11792106
I had trouble with tns.names which existed on a remote server. I just copied it down to my local hard drive and pointed oracle to it and everything worked fine......all you have to do is remember to update your local version when the server version changes. I don't know what your problem is but I didn't know what mine was either and this was a usable workaround.

Author Comment

ID: 11797398
We're using Oracle 8 (i believe), server is old school NT 4.0, my local machine is XP. I'm going to have to wait until Monday to try everyone's suggestions as I'm just a developer and our dba is out till next week. Thanks again for the suggestions, I'll let you know how it goes.

Featured Post

 [eBook] Windows Nano Server

Download this FREE eBook and learn all you need to get started with Windows Nano Server, including deployment options, remote management
and troubleshooting tips and tricks

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Why doesn't the Oracle optimizer use my index? Querying too much data Most Oracle developers know that an index is useful when you can use it to restrict your result set to a small number of the total rows in a table. So, the obvious side…
Note: this article covers simple compression. Oracle introduced in version 11g release 2 a new feature called Advanced Compression which is not covered here. General principle of Oracle compression Oracle compression is a way of reducing the d…
This video shows information on the Oracle Data Dictionary, starting with the Oracle documentation, explaining the different types of Data Dictionary views available by group and permissions as well as giving examples on how to retrieve data from th…
This video explains what a user managed backup is and shows how to take one, providing a couple of simple example scripts.

661 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question