asked on

IE download problem

I have tried to download the following files from Hewlett Packard. Every time I end up with "page not available". What do I do to correct the problem?

rw2_021_w02_enu.exe
HpAiOScrubber_v2038.exe
HpAiOFWUpdate2_2.exe

Regards
John

ASKER CERTIFIED SOLUTION

SheharyaarSaahil

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SheharyaarSaahil

>> rw2_021_w02_enu.exe
try clicking this link >> ftp://ftp.hp.com/pub/softlib/software3/COL6316/mp-19447-3/rw2_021_w02_enu.exe
same problem ??

maxmeg

ASKER

These wewre given to me by HP. Thanks.

Download Software Cleanup Utility from the following web-link: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?product=79488&lc=en&lang=en&cc=us&dlc=en&os=228&softwareitem=oj-11696-6

then from the following web-link: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?product=79488&lc=en&lang=en&cc=us&dlc=en&os=228&softwareitem=mp-19447-3
Also, download and update the firmware from the following web-link: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?product=79488&lc=en&lang=en&cc=us&dlc=en&os=228&softwareitem=oj-14036-2

SheharyaarSaahil

hmmmmmmm bad news.... they are working fine for me..... so the problem is with ur system =|

so first of all ur OS ??
then only these links are giving this problem or all other downloads produce the same results ??
are u sure that ur ISP has not any problem with this particular site, i.e www.hp.com
can u download other things from hp ??

maxmeg

ASKER

No problems with other downloads.
Have just tried other HP downloads - same result.
My ISP says it is definitely not their problem and must be related to HP and my settings.

Belthazor

hi,
do you have a personal firewall? try to disable it and try again!

Belthazor

SheharyaarSaahil

max,,,, dont u have any other system lying around u with the same ISP......
atleast we come to know that ur system is problematic or.....

coz i still believe that its from ISP..... atleast i have not seen anything like this when u can download anything but not from a particular site..... and if the site is blocked somehow..... why u can access it.....

but YES if the system in on netowrk or domain, then u can think that administrator has put some rules and restrictions to download from prticular sites ??

sramesh2k

See if this PAQ helps

Windows XP: Can not open download link, mouse keeps clicking, dialog box never opens?:
http://oldlook.experts-exchange.com/questions/21085613/Can-not-open-download-link-mouse-keeps-clicking-dialog-box-never-opens.html