Outlook asks for login details for Exchange mailbox
Posted on 2004-08-13
I have never come across this problem before but it sounds like it may be something simple:
A client of mine was having trouble setting up Outlook 2000 for a mailbox that has been around for years. It worked perfectly until it needed setting up on a different PC. He deleted the person's user logon in Exchange but the mailbox remained. Now there is a new ser account and mailbox, but the old mailbox still exists.
The problem is, when opening outlook on the new PC, after setting up the Mail settings (i.e. username and exchange address) , it constantly asks for Username, Domain and Password. I have tried the users logon username and password but it says it wont accept the logon credentials. I have also tried an existing user's mailbox details but that doesn't work either.
Something strange is happening server-side I think but the user's account details seem ok, and are similar to other users who aren't having any trouble. However it could be a local problem to the workstation, as other user details produce the same problem.