Grummle
asked on
HotBrick 600/2 Headache
I have a HotBrick 600/2 Firewall VPN appliance that is giving me a headache. I've been messing around with here and there for awhile, but I haven't touched it in a over a week. When I came back I found that all the led lights were lit and I was unable to access the router in any way.
Symptoms:
Plug Router in:
1. Power light green, 4th lan light green
Several seconds pass
2. Power light green, all lan lights orange
serveral seconds pass
3.power light green, all others off
Repeate these steps at varying rates of speed and delay
Tried:
Reset does not affect it in ANY way
I've tried connecting to the router by setting my computer tcp/ip up with
ip: 1.1.1.2
subM:255.255.255.252
gwip:1.1.1.1
No joy. When I have it setup like this and ping it it usualy says destination "host unreachable", but during certain parts of the above cycle it says "hardware error".
Cycle power. I've left it unplugged for over 24 hours when you plug it back in same thing
Request:
Any ideas on cause? Did the hardware go bad?
Will reinstalling firmware make a diffrence? How do you do this I hear it was a pain. Where do I get the firmware? Hotbricks site doesn't have it, (or ANY real support)
Symptoms:
Plug Router in:
1. Power light green, 4th lan light green
Several seconds pass
2. Power light green, all lan lights orange
serveral seconds pass
3.power light green, all others off
Repeate these steps at varying rates of speed and delay
Tried:
Reset does not affect it in ANY way
I've tried connecting to the router by setting my computer tcp/ip up with
ip: 1.1.1.2
subM:255.255.255.252
gwip:1.1.1.1
No joy. When I have it setup like this and ping it it usualy says destination "host unreachable", but during certain parts of the above cycle it says "hardware error".
Cycle power. I've left it unplugged for over 24 hours when you plug it back in same thing
Request:
Any ideas on cause? Did the hardware go bad?
Will reinstalling firmware make a diffrence? How do you do this I hear it was a pain. Where do I get the firmware? Hotbricks site doesn't have it, (or ANY real support)
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With your last comment... see if anyone help you anymore....moron!
ASKER
I don't like you, but customer service had to replace the router. (Looks like lightning got it) So your suggestion to see customer support wins out.
ASKER