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Microsoft Office 2000 SR-1 Update did not complete successfully.

Hi Folks,

Not sure WHAT is going on here. We have a user (of course a VP and co-owner of the company) that is running Office
2000 and I went to Windows Update and downloaded the SR-1 update and when I tried running it I got:

Microsoft Office 2000 SR-1 Update did not complete successfully. For assistance contact Microsoft Technical Support.

See the log file: Office 2000 SR-1 Setup(0005).txt

You can see by the file count that I've attempted this 5 times...

I've searched the MS Knowledgebase with no answer. Did get a hit on that, 255500 at
http://support.microsoft.com/default.aspx?scid=kb;en-us;255500&Product=ofw2k 
but that has a Cause "This error message appears if all of the following are true:"

and none of them are true...

I also Googled for an answer for this with not luck.

Any help would be greatly appreciated, thanks and have a great weekend and I hope everyone in Florida rides Charley out safely !

Chuck
0
Torriatte
Asked:
Torriatte
  • 2
1 Solution
 
TorriatteAuthor Commented:
Folks,

Left off the two files that log the setup:

I found another hit (259420) on the log files created in
the install and found them and here they are:

(1) Office 2000 SR-1 Setup(0009).txt
Starting execution.
Command line: /c /L2
Opening the patch source file, C:\DOCUME~1\admini~1
\locals~1\Temp\IXP001.TMP\source.ini.
Searching installed products.
Detected the following products for patching:
      {00000409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      Microsoft Office 2000 Professional (9.0.2720),
{00010409-78E1-11D2-B60F-006097C998E7}
            Product is patchable.
      {00020409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00030409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00100409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00110409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00120409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00130409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00160409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00170409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00180409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00040409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00140409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {004A0409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00150409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {3C5E0FF2-BE09-11D1-998E-00A0C90A43B3}
            Product is not installed.
The following patches are applicable:
      Office 2000 SR-1 Core Update, {0DC0F122-1B1C-11D4-
AED6-00C04F022C53}
            Location:
http://download.microsoft.com/download/office2000prem/Updat
e/3821h/WIN98/EN-US/data1.msp
The version of IE installed on the computer is
6.0.2800.1106
IE has already been updated to the level of Office 2000 SR-
1 or above
Copying the patch executable, C:\DOCUME~1\admini~1\locals~1
\Temp\IXP001.TMP\setup.exe, to C:\DOCUME~1\admini~1
\locals~1\Temp\sr1patch\setup.exe for post-reboot access.
Copying the patch source file, C:\DOCUME~1\admini~1
\locals~1\Temp\IXP001.TMP\source.ini, to C:\DOCUME~1
\admini~1\locals~1\Temp\sr1patch\source.ini for post-
reboot access.
Restarting the process from local file
Starting execution.
Command line: /L2 "C:\DOCUME~1\admini~1\locals~1
\Temp\sr1patch\Office 2000 SR-1 Setup(0009).txt"  /t
Opening the patch source file, C:\DOCUME~1\admini~1
\locals~1\Temp\sr1patch\source.ini.
Searching installed products.
Detected the following products for patching:
      {00000409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      Microsoft Office 2000 Professional (9.0.2720),
{00010409-78E1-11D2-B60F-006097C998E7}
            Product is patchable.
      {00020409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00030409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00100409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00110409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00120409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00130409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00160409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00170409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00180409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00040409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00140409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {004A0409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {00150409-78E1-11D2-B60F-006097C998E7}
            Product is not installed.
      {3C5E0FF2-BE09-11D1-998E-00A0C90A43B3}
            Product is not installed.
The following patches are applicable:
      Office 2000 SR-1 Core Update, {0DC0F122-1B1C-11D4-
AED6-00C04F022C53}
            Location:
http://download.microsoft.com/download/office2000prem/Updat
e/3821h/WIN98/EN-US/data1.msp
Starting the application of the patches.
Installing patch in product {00010409-78E1-11D2-B60F-
006097C998E7}.
      Command line: PATCH=C:\DOCUME~1\admini~1\locals~1
\Temp\sr1patch\{0DC0F122-1B1C-11D4-AED6-00C04F022C53}
REBOOT=ReallySuppress REINSTALLMODE=omus
REINSTALL=FPSE,ASSISTANTFiles,ProductNonBootFiles,EXCELFile
s,ProductFiles,FPWecCom,WebPublFiles,FPHtmlAdmin,FPClientNo
nBootFiles,FPClientFiles,GRAPHFiles,MSVisualDesignTool,ACCE
SSNonBootFiles,ACCESSFiles,OUTLOOKNonBootFiles,WORDNonBootF
iles,EXCELNonBootFiles,PPTNonBootFiles,OfficeWebComponents,
OSBShortCutFiles,OUTLOOKFiles,WebDiscussFiles,PPTFiles,WORD
Files,TCWord6ExportFiles,ACCESSSystemMdw_SR1Patch,ACCESSSna
pshotFiles,AccessWizards,Address,Contacts,Inventory,AccessH
elpFiles,BinderHelpFiles,VBAHelpFiles,ExcelHelpFiles,Outloo
kHelpFiles_SR1Patch,OutlookHelpFiles,PPTHelpFiles,WORDHelpF
iles,ClipThumbnailsAutoShapes,ClipGalleryFiles,ClipThumbnai
lsThemesTypical,ClipThumbnailsThemesAdditional,CalendarCont
rol,ProductNonBootFiles_SR1Patch,ExcelAddinATPFiles,ExcelAd
dinAutosaveFiles,ExcelAddInEuroToolFiles,PPTContentFilesAdd
itional,PPTContentFilesTypical,FPLangSupport,PhotoEditorFil
es,GraphicsFiltersBMPFiles,GraphicsFiltersPCXFiles,IE3IE4Re
dist,IE3IE4Windows,OutlookMAPICONTAB,OutlookMAPIEMS,Outlook
MAPIIMEP,OutlookMAPILDAP,OutlookMAPI,OutlookOMI,OutlookMAPI
PST,OutlookMAPIPST95,OutlookMessaging,TCSearchTools,MsInfoF
iles,OfficeCoreSupportFiles,NotInstalled,SetLanguageFiles,O
utlookCcMailImporter,OutlookFolderPublishing,OutlookImpMail
Files,OutlookDVDbaseFiles,OutlookDVFiles,OutlookDVOrg21File
s,OutlookVBScript,OutlookDVPabFiles,OutlookImportExportFile
s,OutlookDVSchplusinterFiles,OutlookDVSchplus10Files,Outloo
kDVSchplus70Files,OutlookMessaging_SR1Patch,OutlookSecurity
,OutlookWebPub,GrammarFiles,SpellingFiles,QueryFiles,WORDAd
dressBookFiles,TextConverters,TCWord2Files,WebScripting,HTM
LSourceEditing,WinFax,FPHelpFiles,HyphenationFiles_FRA,Outl
ookNLST,PPTCastCoreFiles,OfficeExtendedSupportFiles,Grammar
Files_FRA,SpellingFiles_FRA,ThesaurusFiles_FRA,GrammarFiles
_ESN,SpellingFiles_ESN UPGRADEWITHPATCH=TRUE
Patch applied (1601).
Searching installed products.

(2)Office 2000 SR-1 Setup(0009)_MsiExec.txt

MSI (c) (28:A8): Failed to connect to server. Error:
0x80080005਍ഀ਍ഀ

And I have no idea what to make of these...

Thanks !

Chuclk
0
 
TorriatteAuthor Commented:
OK, In a round about way I figured it out.

This user got a new Samsung “PDA” phone yesterday and he was trying to install the software on his PC for that and he said he got an error. He was going into a meeting so I tried it. My first guess was that he need to be logged in as Administrator. So I did that and got the error. It was an InstallShield error:

1607 Unable to install InstallShield Scripting Runtime

So I did a Google search on that and got a bunch of hits. The second one led me to Microsoft Knowledge Base Article – 315346

It contained a different error # then the 1607 but the text matched what I was getting but the text was very similiar.

So I followed the instructions in that and once that was all done, the Samsung software loaded fine.

So a thought hit me; this was an installation error and I had to reinstall the Windows Installer, so I wonder…

Isn’t that wild ? J

So how does the installer get clobbered like that ?

And do I get the 125 points since I answered this ? :-)

Thanks !

Chuck
0
 
moduloCommented:
PAQed with points refunded (125)

modulo
Community Support Moderator
0

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