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problems retrieving email from pop3 account

Posted on 2004-08-14
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Last Modified: 2012-08-14
I have a home network connected to the internet through a router and cable modem. There are 2 computers on the network both running XP Pro. When trying to retrieve email from a pop3 account on one of the computers, both Outlook and Outlook Express say they can't connect to the mail server. In OE, the specific message is:

The connection to the server has failed. Account mail.xxxx.com server mail.xxxx.com protocol pop3 port 110 secure (SSL) no socket error 10061, error number 0x800CCC0E

I can ping the mail server from the computer and I can retrieve email from my other computer on the network without a problem. The computer giving the error is a new Dell that was getting email fine for a while.

I noticed the "secure (SSL)" part of the error message and wondered if OE was wrongly trying to retrieve email securely. I checked the properties of the email account, and "Login using secure password authentication" is not checked. "This server requires a secure connection" is also not checked. So those settings seem Ok to me. It also seems unlikely to me that both Outlook and OE would somehow accidentally get set to check mail securely. Does the "secure (SSL)" part of the error message mean the attempted connection is going out over SSL?

Any suggestions how to fix this issue?
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Question by:merwetta1
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by:rid
ID: 11800110
Can  you connect to the same server (and account) from the other computer, or did you mean that it works with another server?
/RID
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by:merwetta1
ID: 11801452
The other computer connects to the same server and account without a problem, which I believe eliminates a network problem as the cause. I think the problem must be on the computer that is having problems.
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by:rid
ID: 11801829
Sounds like that, yes...
From the troublecomputer, can you connect to the POP server using telnet?
Are all settings for connection the same?
Is there some weird setting in the XP firewall that could be involved here?
Can you try to use another POP client, see if that makes a difference? It could be some corruption in the program files of OE or Outlook. Pegasus is a good one (www.pmail.com), a no-nonsense mail client, stable and secure, that even uninstalls nicely.
Regards
/RID
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by:merwetta1
ID: 11802566
i will try telnet, checking firewall settings (i'm pretty sure it's off), recreating the mail account, and pmail and get back to you. thanks for your suggestions.

do you know if the "secure (SSL)" part of the error message indicates a secure connection is being attempted? because it shouldn't be.
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by:rid
ID: 11803093
In my client, using SSL is an extra security option (which I don't use) so I guess you're on to something there. If it isn't set to use SSL, you might have a problem with the program files since it looks like it still tries to use SSL.
/RID
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by:RanjeetRain
ID: 11813190
That error message means a very simple thing. OE is unable to locate a connection over which to check email.

Go to TOOLS > OPTIONS > CONNECTION > CHANGE

see what is listed there. Your problem most cretainly lies there. Try changing your default connection. Try making it LAN or "do not try to establish a connection". Or make it use your Internet Explorer settings.
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by:merwetta1
ID: 12072362
sorry for the delay. (I couldn't get access to the computer for a while).

I ruled out the connection issue that RanjeetRain suggested. The connection was set to use the same settings as IE, and IE is working fine. I tried changing it to "Local Area Network", but that did not help.

I connected one of the computers directly to the cable modem, eliminating the netgear router, and the problem went away. netgear support had me substitute the IP address of the pop3 server for its domain name in the email client settings and then everything worked with the netgear router.

thanks for the suggestions rid and ranjeet!
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by:rid
ID: 12072498
Interesting!

Since you solved this yourself, you could ask for a points refund. Post a Q in Community Support and link to this thread.

Cheers
/RID
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by:RanjeetRain
ID: 12083411
No objection.
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ee_ai_construct earned 0 total points
ID: 12102253
Please read entire thread.  Asker solved or content important.
Closed, 250 points refunded.
ee_ai_construct (replacement part #xm34)
Community Support Admin
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by:merwetta1
ID: 12470372
For posterity, the real problem turned out to be CyberSitter 9. Even using the IP address of the mail server started failing. CyberSitter email filtering was turned off, yet it still caused the problem. CyberSitter support offered to help troubleshoot, but it wasn't worth the effort. Uninstalling CyberSitter completely solved the problem.
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