problems retrieving email from pop3 account
Posted on 2004-08-14
I have a home network connected to the internet through a router and cable modem. There are 2 computers on the network both running XP Pro. When trying to retrieve email from a pop3 account on one of the computers, both Outlook and Outlook Express say they can't connect to the mail server. In OE, the specific message is:
The connection to the server has failed. Account mail.xxxx.com server mail.xxxx.com protocol pop3 port 110 secure (SSL) no socket error 10061, error number 0x800CCC0E
I can ping the mail server from the computer and I can retrieve email from my other computer on the network without a problem. The computer giving the error is a new Dell that was getting email fine for a while.
I noticed the "secure (SSL)" part of the error message and wondered if OE was wrongly trying to retrieve email securely. I checked the properties of the email account, and "Login using secure password authentication" is not checked. "This server requires a secure connection" is also not checked. So those settings seem Ok to me. It also seems unlikely to me that both Outlook and OE would somehow accidentally get set to check mail securely. Does the "secure (SSL)" part of the error message mean the attempted connection is going out over SSL?
Any suggestions how to fix this issue?