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Tivoli (IBM) Trouble Ticket System

Posted on 2004-08-14
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I have no real experience with the Tivoli system but would like to learn as much as I can about it in the next forty eight hours.  I have an interview in which it would be greatly beneficial to have this info.  Any links that can be suggested?  I have done some searching but haven't found much helpful info.
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Question by:slink9
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7 Comments
 
LVL 16

Expert Comment

by:Sohel Rana
ID: 11800991
Hi:

Did you see the official site? Here you will find some important information regarding tivoli trouble ticket system :

http://www-306.ibm.com/software/tivoli/

I will provide more pointers if I find something useful.

rsdn
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LVL 16

Expert Comment

by:Sohel Rana
ID: 11800996
You can read their library information here :

http://www-306.ibm.com/software/tivoli/library/

rsdn
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LVL 23

Author Comment

by:slink9
ID: 11801009
Thanks.  I will see if I can get some more info by tomorrow morning.  This looks helpful.

No, I had not actually found the IBM site.
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LVL 23

Author Comment

by:slink9
ID: 11801067
I have looked at both of those and still can't fnd anything on the Tivoli Ticketing system.  I am told that it is old and no longer supported by IBM.  I don't really know if that means they dropped the support and are operating with old software or that IBM dropped the product altogether.

I am guessing that since this is a bank it has been completely dropped from the Tivoli line of products.
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Accepted Solution

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Sohel Rana earned 2000 total points
ID: 11801069
Hi:

If you open this page then you will see some guidelines about how to use the ticket system at the left hand side :

http://publib.boulder.ibm.com/infocenter/tiv3help/index.jsp?toc=/com.ibm.itec.doc_3.9/toc.xml&tab=search&searchWord=Tivoli%20or%20Trouble%20or%20Ticket%20or%20System&maxHits=52

rsdn
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LVL 16

Expert Comment

by:Sohel Rana
ID: 11801076
After click the above link, please wait until the full page loaded then you will see a lot of related information about tivoli trouble ticket system.

rsdn
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LVL 16

Expert Comment

by:Sohel Rana
ID: 11801612
Thanks slink9.

rsdn
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