Solved

Spyware that's impossible to get rid of.........

Posted on 2004-08-14
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Last Modified: 2013-12-04
Hi, each time I open up my IE Explorer 6 I get hijacked by spyware.

2 windows pop up one called "Welcome to the System Performance Wizard" and the other called "Network Administrator Important Notice".

I've ran Ad Aware and Spybot but still I can't get rid of it. I'm able to use Mozilla but prefer IE.

Any suggestions?????
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Question by:gp_kelly
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Expert Comment

by:SheharyaarSaahil
ID: 11801958
Hello gp_kelly =)

Download HijackThis v1.98.2, run it, Save the LOG file and Post it here:
http://tools.radiosplace.com/HijackThis.exe
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Author Comment

by:gp_kelly
ID: 11802005
Logfile of HijackThis v1.97.7
Scan saved at 23:16:03, on 13/08/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\BCMSMMSG.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Catherine\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\CATHER~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\CATHER~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/enu/gen/default.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\CATHER~1\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\CATHER~1\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\CATHER~1\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.eircom.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\CATHER~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://rd.yahoo.com/customize/ymsgr/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {93F8E8FE-1D92-45D4-901A-FDCE4B71EAD5} - C:\WINDOWS\System32\egm.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [AceGain LiveUpdate] C:\Program Files\AceGain\LiveUpdate\LiveUpdate.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.eircom.net
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.may.ie/wfplayer/tdserver.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
O16 - DPF: {8C285F85-0DBD-11D3-8B37-00A02459FA0F} (CuWeb CuWebConf) - http://ic.vcsystem.com/packages/cuweb.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38204.6700462963
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} (FlashXControl Object) - https://register3.valueactive.com/458/webolr/OCX/FlashAX.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://sc.communities.msn.com/controls/chat/msnchat45.cab

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LVL 65

Accepted Solution

by:
SheharyaarSaahil earned 500 total points
ID: 11802021
hmmmmmmmm i asked to download the new version, and u are still running old 1.97.7 =|
never mind..... next time plzz use the new one.... and here the instructions for this LOG !!!!

Download these tools and install Adaware and Spybot:
========================================================
AdAware ==> http://www.lavasoftusa.com/support/download/
SpyBot  ==> http://www.spychecker.com/program/spybot.html
CoolWebShredder ==> http://www.spychecker.com/program/coolwebshredder.html
ToolBar Cop >> http://www.mvps.org/sramesh2k/toolbarcop.htm
Stinger >> http://vil.nai.com/vil/stinger
========================================================
then TURN OFF ur System Restore and fix the Following entries !!!!!

========================================================
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\CATHER~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\CATHER~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\CATHER~1\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\CATHER~1\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\CATHER~1\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\CATHER~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {93F8E8FE-1D92-45D4-901A-FDCE4B71EAD5} - C:\WINDOWS\System32\egm.dll
=============================================================
then disable ur messenger service if its running >> http://www.itc.virginia.edu/desktop/docs/messagepopup/
then......

1. Restart ur system
2. Boot into safemode and Login as Administrator
3. Run the AntiVirus tool and delete all viruses it found
4. Run the Spyware Removal tools and delete everything they detect
5. Then goto NMyComputer>Tools>Folder Options>View and tunr on the feature of Show Hidden Files
6. Goto C:\Documents and Settings\ur usernmae\Local Settings\Temp and delete all files present here
7. Goto C:\Documents and Settings\ur usernmae\Local Settings\Temporary Internet Files, and delete the folder of ContentIE
8. Goto C:\Documents and Settings\ur usernmae\Cookies, and delete all cookies present here.
9. Reboot back in Normal Mode and check if problems are gone
10. If YES then Great, otherwise run the Hijakcthis scan, and post the LOG file here again.
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Author Comment

by:gp_kelly
ID: 11802028
What do you mean "fix the following entries"? How do I go about fixing them?
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LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 11802033
put a check mark against those lines in hijakchtis, and then click on Fix Checked !!!!
and its better if u move the hijackthis from Desktop to another new folder :)
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Author Comment

by:gp_kelly
ID: 11802109
Hi SheharyaarSaahil,

That appears to have worked! Thank you very much!

How do I give you the 500 points?
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LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 11802114
great :)

u just need to hit the Accept button which u can see infront of each comment,,, hit the one which is infront of that comment which solved ur problem,,,, and then Assign a grade... that's all :)
for more info. on how to close a Question, plzz refer here >> http://www.experts-exchange.com/help.jsp#hs5

!! Good Luck !!
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Author Comment

by:gp_kelly
ID: 11802123
Done, thanks again.
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LVL 65

Expert Comment

by:SheharyaarSaahil
ID: 11802127
^_^
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