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help desk help

Posted on 2004-08-15
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Last Modified: 2008-01-09
I've been given the task to make domain account creation easier for the help desk. It makes sense to keep less fingers out of AD users and computers.
Is there another program or solution that I can use? Perhaps having a web page tailored with the fields needed to make a new domain/exchange account.
Thanks for any info.
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Question by:gaskew
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Pete Long earned 125 total points
ID: 11808017
I used to use a Task Pad to do this for people I didnt trust to be in ADUC

Creating a custom administrative Taskpad, A Windows 2000 technology showcase
http://www.winsupersite.com/showcase/win2k_taskpad.asp

Creating a Custom Password-Reset MMC
http://www.winnetmag.com/Article/ArticleID/9189/9189.html

Taskpads
Taskpad View (the taskpad feature) is a wonderful MMC tool that lets you present snap-in components in an easy-to-use interface. Administrators typically create taskpads to prevent inexperienced users from accessing MMC objects. For example, you can design taskpads that hide some or all of the objects in the console window's Tree pane, thereby reducing the odds of user error (which in turn reduces your own level of aspirin consumption).

To create a taskpad, open the console window and select the snap-in object you want to use as the target of your taskpad. Choose New Taskpad View from the Action menu to launch the New Taskpad View Wizard. (Alternatively, you can right-click a snap-in object and select the command from the shortcut menu.)

The New Taskpad View Wizard lets you choose how your taskpad will display the snap-in object's items and tasks, as Figure 1, page 170, shows. For example, you might want to display text descriptions of the tasks you include or create Info Tip descriptions of items that users can access. The wizard also lets you automatically include tree objects that are of the same type as the object you selected.

Name the taskpad if you want to change the default name that the OS automatically selects, which is the associated object's name. If you create multiple taskpads with different tasks for the same object, renaming each taskpad is a good idea. Add text for the optional description so that users can easily understand what the taskpad does.

After you complete your New Taskpad View Wizard selections, click Next to open the New Tasks Wizard. This wizard lets you create the tasks you want to allow users to use the task list to perform. You can add menu commands, scripts, and executables. Name each task, give it a description, and select an icon to accompany its listing. Add as many tasks as you like to the taskpad, then click Finish to exit the wizard.

Save the taskpad with a descriptive filename. Taskpads have the file extension .msc, just as standard console files do. If you created your taskpad from a pre-existing console that already has a filename, use the Save As command to create a separate taskpad file. You can distribute the taskpad to users or place it on a network share. Figure 2 shows a taskpad I created for the Performance Logs and Alerts snap-in.

http://www.winnetmag.com/Windows/Article/ArticleID/15529/15529.html
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by:gaskew
ID: 11813959
Looks wonderful!!!
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by:Pete Long
ID: 11814341
ThanQ
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