-- I am a remote worker that only connects offline. I only use an .OST file, which is 459MB, not any .PST file.
-- I can send and receive and move email just fine (except to the Deleted Items folder, which gives a "Can't Move Item" error message).
-- When I try to delete an email from any folder I get the above "unknown error" message, except when I delete an item in the Deleted Items folder. Then it works fine and deletes the item from the system.
I have done the following, based on advice from other threads here and MS KB articles:
-- Emptied the Deleted Items folder and compacted the OST.
-- Run Detect and Repair
-- Re-installed MS Office (I have SR-1, so it includes SP3)
-- Ran scanpst.exe on the OST file. It found and fixed errors but the problem remains.
-- Deleted outcmd.dat
I haven't been able to do the following:
-- Export and re-import Accounts from Tools|Accounts. Accounts is not available on my Tools Menu.
-- Do something (I forget what) in Properties of the Personal Folders on the Service list in Tools|Services. Personal Folders is not a listed service, probably because I only connect remotely.
Can you help me? I'm rapidly collecting unwanted emails that I can't get rid of. Thanks in advance for you help.