Outlook downloading mail but not showing it
Posted on 2004-08-16
I'm having a very curious problem with Outlook 2003 (running all the latest updates). Outlook appears to be downloading and clearing email from the POP3 server, but it isn't listing the new mail in the Inbox.
I've done some tests to isolate the problem:
- Mail downloads OK in Outlook Express (with the option to leave mail on server switched on)
- I then open Outlook and check my mail. It seems to check OK, but no new mails come up in the Inbox.
- When I reopen Outlook Express there is no new mail to download on the server, so I assume Outlook has deleted it off the server.
One clue is that when I view the Outlook address book, and pull down the list of contact sources, there are TWO 'contacts' folders listed. I have no idea where the second one is coming from. It has no contacts in it.
My hypothesis is that Outlook may be delivering the mail to a PST file that isn't the currently active one that's open, but I've searched the computer and there's only one PST file on the hard drive.