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Licensing Logging Service showing deleted users

Posted on 2004-08-16
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Last Modified: 2010-04-13
Hello,

I have 2 servers set up with Server 2000.  I have 40 Cals and license logging service is turned on.  Between the 2 servers we do not have more than 40 users accessing them combined.  I received an error in the application log that stated I needed to purchase more licenses.  I went to license logging service and found that users that had been deleted from AD were still there.  I followed the steps (see paste below) and this did not work.  

How can I delete permanently the users from the license logging service that have already been deleted from AD?


Jon


I tried this already
--------------------------------------------------------



To reset the License Manager information:


Stop the License Logging service.
Delete or rename the following files on the primary domain controller or the enterprise server:

Cpl.cfg
Llsuser.lls
Llsmap.lls
Restart the License Logging service.
Re-add the appropriate license information
-----------------------------------------------------------------
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Question by:stewartje
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3 Comments
 
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Accepted Solution

by:
oBdA earned 250 total points
ID: 11809577
You need to delete the files on all servers that are running LLS, or they will be replicated back; my guess is that it's running on both servers, and you only deleted the information on one of them.

How to Reset License Manager Information
http://support.microsoft.com/?kbid=153140

On the other hand, according to this article, you can disable the LLS as well:
Description of the License Logging Service in Windows Server Operating Systems
http://support.microsoft.com/?kbid=824196
0
 

Author Comment

by:stewartje
ID: 11841178
i will try deleting both servers tonight.

jon
0
 

Author Comment

by:stewartje
ID: 11876936
deleting both sets of files at both servers worked. thanks for the help.

jon
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